Experience

Mothers & Babies Perinatal Network of S C N Y

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office Manager

  • Feb 2022 - Present



Express Employment of the Northshore and Tangipahoa

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Patient Educator

  • Mar 2021 - May 2021

  Non-clinical support staff at the NYS Department of Health Vaccination POD Non-clinical support staff at the NYS Department of Health Vaccination POD



Rose International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Training Analyst

  • Feb 2020 - Jun 2020

  Comprehensive, dedicated customer service in the Gas Operations Department at Avangrid. Generated accurate and in-depth analysis of operator’s qualifications reporting results to team and management. Key communicator and information resource for the department. • Conducted ongoing evaluation of gas operator's qualifications, highlighting expiration dates and deficiencies and communicating results to supervisors. • Generated reports and summaries from analysis results. • Was key in providing detailed analysis of qualifications for all operators which was used for contingency planning due to the pandemic. • Scheduled testing for operators, sending appointment information and reminders to supervisors. • Fielded requests for information from management and supervisors quickly and succinctly. • Maintained records of training activities in LMS, and LSO systems. • Designed and distributed monthly status reports to teammates and management. Show less



Cenveo Publisher Services

• United States
• Book and Periodical Publishing
• 400 - 500 Employee

• Senior Account Manager

  • Apr 2007 - Aug 2019

  Customer Service that went beyond the cursory. Actively involved in the planning, production and delivery of customer product. Problem solving and issue resolution. Information and data management. • Account Management | Customer Service o Provided the organization with a professional and personable front line point of contact. o Interfaced with a customer base that was varied both in requirements and temperament; requiring tact and sensitivity. o Onboarding of new customers: worked with sales directors in establishing new customer’s needs; established the details directly with the customer and provided a custom workflow for their work. o Liaison between customer and production clarifying details and answering questions; brokered compromises and workarounds when required. o Fielded requests for information from outside customers, sales, estimating, production and fulfillment. o Organized and led meetings with internal and external customers. • Information Management | Process Development o Maintained customer and detailed product information/specifications in manufacturing database. o Partnered with IT to design and trouble shoot data transfer across multiple programs. Primary tester for software revisions. o Data collection and analysis: designed and wrote reports for senior management, sales and production. o Process and procedure analysis, development and documentation. o Key contributor on teams that established production protocols, quality control and administrative processes. o Workflow management and monitoring of production performance. o Coaching and training of new employees with emphasis on overall process and procedures. • Thrive in fast-paced, multitasking, stressful environment. Able to flex and shift focus during periods of high activity. Show less



LexisNexis

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Print Buyer, Digital Print Production Scheduler/Expediter

  • May 1996 - Apr 2007

  • As Senior Print Buyer: managed the production of loose leaf and bound products in both digital and offset operations. • Average monthly workload was 30-40 titles a month; many of which were multi-piece requiring complex and unique materials, production and delivery specifications. • Critical interface between editorial, production and distribution. • Partnered with Government Relations and Estimating on state code contract print jobs. • Extensive experience with manufacturing database and key contributor to revisions made over many years. • As Production Scheduler: scheduled on digital assets an average of 1,500 jobs, 50M impressions and 150,000 units per month. • Scheduled jobs on printers and finishing equipment balancing delivery requirements while maximizing production efficiencies. • Constantly monitored production ensuring schedules stayed on track. • Proactive in identifying potential issues or backlogs. Show less