Experience

Greenland Garden Centre

• Retail
• 1 - 100 Employee

• General Manager

  • 2009 - Present

  Responsibilities include:* manage day to day operations and assignments for this award winning multi-million-dollar business including all human resources functions for the business encompassing recruitment and supervision of up to 200 staff including managers and employees * planning and organizing work, communicating goals and scheduling and assigning work* comply with and advise staff of formal policies and procedures, identify options and resolve issues * initiate salary, disciplinary or other staff-related actions in accordance with company rules and policies and alert ownership group of any serious issues * day to day operation of the retail business and Branches restaurant (seating up to 150 customers)* all administrative functions including controlling payroll and labor expenses* recruit, train and develop all supporting levels of staff to ensure efficient and profitable operation* ensure consistent excellent customer service delivered by knowledgeable and professional sales associates* demonstrate excellent product knowledge and promote a consistently positive corporate image through a clean, well-merchandised store* work closely with marketing department in development of new opportunities



Rosenau Transport

• Canada
• Truck Transportation
• 100 - 200 Employee

• Head Office Administration Manager

  • 2005 - 2009

  Responsibilities included:* direction of corporate office administrative staff overseeing accounts receivable, accounts payable, audit/pricing and billing;* hiring, training and development of new and existing staff members;* overseeing equipment needs and related contracts;* project based work including company expansion and development issues, training material and orientation packages; * overseeing promotional programs relating to company image and charitable participation.



Maritime-Ontario (M-O) Freight Lines Limited

• Canada
• Truck Transportation
• 100 - 200 Employee

• Business Unit Manager

  • 2000 - 2005

  Responsibilities included:* management and control of customer accounts, department functions and personnel;* negotiated rate and service contracts with various transport companies throughout Western Canada;* assisted in negotiations with both CP and CN Rail;* marketing initiatives including executive level sales presentations;* project co-ordination and implementation of supply chain solutions to support; distribution requirements for customers such as Shoppers Drug Mart, Canada Post, Labatt Breweries and Bargain Shop;* oversaw consistent and efficient delivery of goods and services;* provided leadership and project management direction to staff focusing on service improvements, cost efficiencies and reverse logistics;* interaction with all departments and terminals (company owned and remote agents) on a day-to day basis;* liaison with key customers to maintain and grow business as well as prospective customers to secure new business;* path of escalation for customers in case of conflict to provide practical and timely problem-solving solutions;* recruitment and interview of employees/performance and salary reviews.