Srinidhi Pattala

Customer Experience Technician - ITS at Northeastern University College of Engineering
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Contact Information
us****@****om
(386) 825-5501
Location
Boston, Massachusetts, United States, US
Languages
  • English Professional working proficiency
  • Hindi Limited working proficiency
  • Telugu Full professional proficiency

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Credentials

  • Robotic Operating System
    Udemy
    Apr, 2023
    - Nov, 2024
  • PLC Fundamentals
    Udemy
    Apr, 2021
    - Nov, 2024
  • Career Edge- Knockdown the Lockdown
    Tata Consultancy Services
    Jun, 2020
    - Nov, 2024
  • Developing SQL Data Models
    Udemy: Online Courses
  • HTML5 Application Development Fundamentals
    Udemy
  • Introduction to Programming Using Java
    Sayii Prasad technologies
  • Programming in C# Certification
    Sayii Prasad Technologies

Experience

  • Northeastern University College of Engineering
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Customer Experience Technician - ITS
      • May 2023 - Present

      To assist students, professors, and staff members in troubleshooting network issues, Microsoft Office 365 problems, and account-related issues. Additionally, managing on-premises tasks related to paper-cut printers. To assist students, professors, and staff members in troubleshooting network issues, Microsoft Office 365 problems, and account-related issues. Additionally, managing on-premises tasks related to paper-cut printers.

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Custom Software Engineering Associate
      • Jul 2021 - Jan 2023

      My responsibilities include developing front-end and back-end functionalities for a banking application based on client requirements and I provide client support for production issues. I oversee the build and release pipelines, investigating any failures that occur. I also manage SonarQube on a weekly basis and address any issues identified. This includes fixing JUnit test cases and reverting problematic pull requests while porting necessary fixes. My responsibilities include developing front-end and back-end functionalities for a banking application based on client requirements and I provide client support for production issues. I oversee the build and release pipelines, investigating any failures that occur. I also manage SonarQube on a weekly basis and address any issues identified. This includes fixing JUnit test cases and reverting problematic pull requests while porting necessary fixes.

  • Gyanville Academy
    • India
    • Parttime Tutor
      • Aug 2018 - Feb 2019

      Conducted guidance sessions for a group of 50 students, focusing on aptitude test preparation. Conducted guidance sessions for a group of 50 students, focusing on aptitude test preparation.

Education

  • Northeastern University
    Master's degree, Mechatronics, Robotics, and Automation Engineering
    2023 - 2024
  • CVR College of Engineering, Hyderabad
    Bachelor of Technology - BTech, Electronics and Instrumentation Engineering
    2017 - 2021

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