Experience

Backyard Discovery

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Advocate Manager

  • Apr 2018 - Present



Cardinal Scale Mfg Co

• Webb City, Mo

• Payroll Clerk/ HR Administrative Assistant

  • May 2017 - Apr 2018



Opal Foods

• Neosho, MO

• Customer Account Manager

  • Mar 2016 - May 2017

  Responsible for developing and maintaining trusted relationships between Opal Foods and buyers, problem solving and invoicing. Responsible for developing and maintaining trusted relationships between Opal Foods and buyers, problem solving and invoicing.



Neighborhood Services/Code Enforcement City of Joplin

• Joplin, Missouri Area

• Administrative Clerk Assistant for Code Enforcement and Neighborhood Services

  • Jun 2015 - Mar 2016

  Provide steadfast customer service as the first point of contact between the City of Joplin Neighborhood Services, Code Enforcement and the community. Provide steadfast customer service as the first point of contact between the City of Joplin Neighborhood Services, Code Enforcement and the community.



Centralia Public Library

• United States
• Education Management
• 1 - 100 Employee

• Executive Director

  • Sep 2002 - Jun 2015

  Responsible for managing the day to day operations and staff, under the direction of a nine member Board of Trustees. Responsible for staff recruitment, training, budgets, grant writing, accounts payable, payroll preparation along with PR and marketing. Responsible for managing the day to day operations and staff, under the direction of a nine member Board of Trustees. Responsible for staff recruitment, training, budgets, grant writing, accounts payable, payroll preparation along with PR and marketing.



Wil-Rich Manufacturing

• Invoicing/Receptionist

  • 1995 - 1998

  First point of contact for guests visiting the company, answering an 11-line switchboard, order processing, invoicing, issue return authorizations and assist with accounts payable, expense reports, ledger coding. First point of contact for guests visiting the company, answering an 11-line switchboard, order processing, invoicing, issue return authorizations and assist with accounts payable, expense reports, ledger coding.



American Airlines

• Dallas/Fort Worth Area

• Quality Control/Reservations

  • 1988 - 1993

  Responsible for overseeing and critiquing customer service and job performance of reservation employees, selling seats to passengers and negotiating fares for groups of 10-1000 passengers. Responsible for overseeing and critiquing customer service and job performance of reservation employees, selling seats to passengers and negotiating fares for groups of 10-1000 passengers.