Patrícia Cruz
Social Media - Customer Experience Associate III at Conduent UK- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Mycology Technician
REGIBIO - Formação Profissional e ConsultadoriaOct, 2012- Oct, 2024 -
Pedagogical Training of Trainers - CAP
Bee Consulting, Lda
Experience
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Conduent UK
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Social Media - Customer Experience Associate III
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Aug 2022 - Present
- Responsible for providing support and replying to users via Twitter, Facebook and Reviews.- Track trends/feedback for the supported products.- Troubleshoot with users and process suggestions, bugs and other information to ensure we are constantly improving the user experience.- Optimize content so that it is more engaging for the users.- Have impeccable grammar, strong attention to detail, and the ability to write in a brand's voice.
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Customer Experience Associate II
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May 2021 - Aug 2022
- Provided customer support via Phone, Chat, and Email for Android apps- Delivered an excellent customer experience, solving customer’s queries and timely solving their raised issues - Attended to customer’s requests about refunds, payments, and transactions - Handled complaints- Used internal systems and training to stay up to date with the latest information- Identified and reported emerging trends and customer issues to senior staff
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Beales Department Stores
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United Kingdom
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Retail
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100 - 200 Employee
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Decal Assistant (Marketing Department)
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Aug 2016 - Jan 2020
- Operate the decal plotter to produce in-store directional/brand/visual scheme decals (with the use of computer and computer software like CorelDraw and Microsoft Office tools)- Create innovative and brand appropriate decals to increase sales, retail presence and brand awareness.- Liaison and report to the Decal Manager and Marketing Manager, ensuring team objectives are met.- Working confidently under pressure, always adhering to tight deadlines.- Pack and dispatch decals to relevant stores within agreed timescales using courier service.- Keep accurate records of work completed, dispatched and outstanding.- Ensure that high standards of housekeeping are maintained across the department in accordance with the Company’s Health & Safety Policy. Show less
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General Assistant
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Jul 2015 - Aug 2016
- Deliver excellent customer service, at all times;- Ensure the highest standards of presentation;- Practice health and safety procedures; - Help team achieve sales targets;- Set up restaurant and complete end of the day procedures.
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Subway - Fresh Southwest Ltd
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United Kingdom
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Food & Beverages
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1 - 100 Employee
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General Assistant
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Apr 2015 - Jul 2015
- Deliver excellent customer service, at all times; - Ensure the highest standards of presentation; - Practice health and safety procedures; - Help team achieve sales targets. - Deliver excellent customer service, at all times; - Ensure the highest standards of presentation; - Practice health and safety procedures; - Help team achieve sales targets.
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Food Engineer
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Sep 2013 - Oct 2013
- Monitoring of procedures, under the guidance of the good hygiene practices code; - Quality control of the product during its production; - Ensure that quality measures and requirements of the client are met and respected. - Monitoring of procedures, under the guidance of the good hygiene practices code; - Quality control of the product during its production; - Ensure that quality measures and requirements of the client are met and respected.
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Education
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2006 - 2010
Escola Superior Agrária, Instituto Politécnico de Coimbra
Bachelor’s Degree, Food Engineering
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