Recuiter

• Apr 2023 - Present

Trainee Recuiter

• Oct 2022 - Apr 2023

Performing all tasks related to recruitment: • Cold calling • Posting advertisements • Database research • Screening and qualifying candidates • CV formatting - Interviewing candidates (phone, MS Teams and face to face) • Scheduling interviews between clients and potential candidates • Conducting interview preparation sessions• Communicating and negotiating offers of employment • Performing reference checks and finalizing the hiring processes

L2 Support Agent

• Oct 2021 - Jun 2022

• Handling administrative tasks e.g., refunds, complaints, reporting global issues to relevant parties, issuing promo codes • Assigning tickets to the agents • Training new agents during nesting period• Providing support for agents on daily bases regarding processes • Daily GDPR check• Creating and updating templets with accordance of quality regulations • Educating customers about data privacy and taking care of data privacy requests

Customer Service Representative

• Jan 2020 - Jun 2022

• Effectively resolving clients claims via phone, email or social media through active listening and educating the clients on updated policies and procedures • Building positive image of the represented brand• Quality scores between 95% - 100 %

Tourism Specialist

• Feb 2019 - Dec 2019

• Searching and connecting with international and domestic partners to organize School Trips and Summer Camps • Conducting logistic activities e.g., flight ticket purchases, booking entrance tickets to the museums • Successfully assisted in the recruitment process of camp monitors • Handling the organization of the school tours and summer camps to UK and Poland • Searching and connecting with international and domestic partners to organize School Trips and Summer Camps • Conducting logistic activities e.g., flight ticket purchases, booking entrance tickets to the museums • Successfully assisted in the recruitment process of camp monitors • Handling the organization of the school tours and summer camps to UK and Poland

Student Internship

• May 2015 - May 2016

• Participation in organization of Warsaw Book Fair – edition 2015 and 2016 • Participation in organization of Warsaw Book Fair – edition 2015 and 2016