Experience

Engage ESM, an Eviden Business

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Sales Operations Manager

  • Aug 2021 - Present

  Sales Operations Manager Sales Operations Manager



Andea

• Poland
• Software Development
• 100 - 200 Employee

• Sales Operations Administrator

  • Jul 2020 - Aug 2021

  I was responsible for creating, evaluating, and optimizing data sets and sales applications to support Sales Teams daily. The key areas of responsibility included Management Board support, Sales Enablement support, Sales Technology Management, Customer Service and Management, CRM System Management.

• Account Manager

  • Jan 2019 - Jun 2020

  Andea Solutions Sp. z o.o. specializes in delivering manufacturing technology services and solutions; from conducting technical assessments and providing strategic manufacturing systems to managing global MES roll-outs in various industries.My role at Andea was to further develop the company's brand awareness on the MES/MOM market, contact current and potential customers with product and services offers, build and maintain business partnerships with clients, and support marketing and sales activities worldwide. Show less



SAMSIC Polska

• Poland
• Facilities Services
• 1 - 100 Employee

• Contract Manager

  • Nov 2018 - Jan 2019

  Parallelly to being Operations Manager, I was also running a position of Contract Manager. The main objective within my responsibility was to optimize the projects run for the current customers in terms of increasing effectiveness and efficiency of work on their facilities, introducing and implementing innovations and improvements to their projects, developing and implementing standardization of services, compilation of communication and escalation processes, conducting market research in order to up-sell new services and top-notch solutions for the clients. Show less

• Manager of Operations

  • Aug 2018 - Jan 2019

  My primary role was to manage and oversee the top quality customer service aligned with the established Group policies, supervise the execution of procedures within my scope of responsibility and subordinate departments, teams, and individuals. Key responsibilities included comprehensive management of the company's operations, supporting positive public relations, and building brand awareness, focusing on building long-lasting, positive, partnership-based ties with the clients. In addition, I directly managed a team of 20 facility managers within the scope of their job descriptions, including recruitment, training, and further development to support talent enhancement and market competitiveness. I was also responsible for implementing business strategies for new projects and ensuring compatibility and coherence of their execution. Show less



Berlitz Corporation

• United States
• Education
• 700 & Above Employee

• Learning Center Director (Berlitz Kraków)

  • Oct 2010 - Jun 2018

  I was successfully running the fully operational Branch Office of global educational corporation. I was responsible for the overall performance of the office which includes: achievement of sales targets and activities, providing leadership, training and development to the staff and ensuring customers receive the highest level of service and adhering to company policies and procedures. I was successfully running the fully operational Branch Office of global educational corporation. I was responsible for the overall performance of the office which includes: achievement of sales targets and activities, providing leadership, training and development to the staff and ensuring customers receive the highest level of service and adhering to company policies and procedures.