Patrycja Juźwicka
Senior Service Operation Officer at Nordea Markets, Corporates & Institutions- Claim this Profile
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angielski Limited working proficiency
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polski Native or bilingual proficiency
Topline Score
Bio
Bartosz Sosiński
I had a pleasure to work with Patrycja for almost 3 years and it was a really fruitful time together in CLS Control Branch in Nordea. Despite a challenging circumstances of work on different time shifts, Patrycja was always flexible to support colleagues during the toughest moments. I remember her as a trustworthy, open and honest person who was not affraid to speak out loud about her ideas and concerns. She got a lot of new skills during her military training which has made her more responsible team player and confident to take a lead in difficult situations.
Bartosz Sosiński
I had a pleasure to work with Patrycja for almost 3 years and it was a really fruitful time together in CLS Control Branch in Nordea. Despite a challenging circumstances of work on different time shifts, Patrycja was always flexible to support colleagues during the toughest moments. I remember her as a trustworthy, open and honest person who was not affraid to speak out loud about her ideas and concerns. She got a lot of new skills during her military training which has made her more responsible team player and confident to take a lead in difficult situations.
Bartosz Sosiński
I had a pleasure to work with Patrycja for almost 3 years and it was a really fruitful time together in CLS Control Branch in Nordea. Despite a challenging circumstances of work on different time shifts, Patrycja was always flexible to support colleagues during the toughest moments. I remember her as a trustworthy, open and honest person who was not affraid to speak out loud about her ideas and concerns. She got a lot of new skills during her military training which has made her more responsible team player and confident to take a lead in difficult situations.
Bartosz Sosiński
I had a pleasure to work with Patrycja for almost 3 years and it was a really fruitful time together in CLS Control Branch in Nordea. Despite a challenging circumstances of work on different time shifts, Patrycja was always flexible to support colleagues during the toughest moments. I remember her as a trustworthy, open and honest person who was not affraid to speak out loud about her ideas and concerns. She got a lot of new skills during her military training which has made her more responsible team player and confident to take a lead in difficult situations.
Experience
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Nordea Markets, Corporates & Institutions
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Denmark
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Capital Markets
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700 & Above Employee
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Senior Service Operation Officer
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Apr 2023 - Present
● Working with international payments in theSEPA and SWIFT standard● Accounting operations with usage of loro and nostro accounts● Providing services related to keep liquidity on Nordea's accounts with CLS Bank whilestaying in contact with other banks● Booking and monitoring proper confirmations of CLS trades also on night shift● Monitoring the settlement of FX transactions and taking action in the event ofdiscrepancies● Keeping proper flow of customers transactions - reporting errors, investigating rootcauses, preparing trade and payment instructions● Building and maintaining professional relationship with external and internal stakeholdersand customers● Supporting stakeholders in the value chain and carring out the daily service andoperational side of the capital markets related products for Nordea and Nordea's customers● Initiating changes and contributing actively to increase efficiency of processes andservices, with high quality and low operational risks● Being responsible for creation of invoices, payments and simple macros for their creationusing advanced analytical skills and VBA programming Show less
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Service Operation Officer
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Apr 2017 - Jun 2023
● Keeping proper flow of customers transactions - reporting errors, investigating root causes, preparing trade and payment instructions● Providing services related to keeping liquidity on Nordea's accounts with CLS Bank, staying in contact with other banks● Booking and monitoring confirmations of CLS trade in compliance with internal regulations● Initiating changes and contribute actively to efficient processes and services, with high quality and low operational risks● Building and maintaining professional relationship with external and internal stakeholders and customers● Maintaining whole brokerage process while being in contact with customers, business experts, brokers, traders and other stakeholders Show less
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mBank S.A.
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Poland
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Banking
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700 & Above Employee
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Customer Service Agent
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May 2013 - Apr 2017
● Phone service for mBank customers ● Providing information about products and services ● Helping clients to understand banking processes ● Proposing and negotiating banking products ● Providing english-speaking customer service ● Phone service for mBank customers ● Providing information about products and services ● Helping clients to understand banking processes ● Proposing and negotiating banking products ● Providing english-speaking customer service
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Education
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2015 - 2023
Uniwersytet Łódzki
Inżynier (Inż.), Informatyka Stosowana
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