Experience

California Department of Insurance

• United States
• Insurance
• 200 - 300 Employee

• Associate Government Program Analyst

  • Aug 2021 - Present

  Sacramento, California, United States Consult, advise and make recommendations and/or provide alternatives to management in the areas of hiring, recruiting, position allocation, organizational changes and policy interpretation. Review and analyze proposed personnel actions, duty statements and justifications, to ensure requests meet departmental and control agencies guidelines. Review and prepare Job Opportunity Bulletins, Out-of-Class requests, and Requests for Personnel Actions. Prepare monthly vacancy and position… Show more Consult, advise and make recommendations and/or provide alternatives to management in the areas of hiring, recruiting, position allocation, organizational changes and policy interpretation. Review and analyze proposed personnel actions, duty statements and justifications, to ensure requests meet departmental and control agencies guidelines. Review and prepare Job Opportunity Bulletins, Out-of-Class requests, and Requests for Personnel Actions. Prepare monthly vacancy and position analysis reports, as well as monthly recruitment plans. Create, audit and maintain various databases, spreadsheets, reports and forms.

• Administrative Assistant

  • Aug 2019 - Aug 2021

  Sacramento, California, United States Served as administrative liaison for the Deputy Commissioner. Made travel plans and reservations for the Deputy Commissioner and executive management staff as needed. Utilized CLETS in order to obtain NLETS for our Law Enforcement Officers flying armed. Prepared and submitted the Deputy Commissioner’s travel expense claims in accordance with state guidelines. Using various Microsoft applications (Excel, Word, PowerPoint, Publisher) prepared, edited, and printed correspondence… Show more Served as administrative liaison for the Deputy Commissioner. Made travel plans and reservations for the Deputy Commissioner and executive management staff as needed. Utilized CLETS in order to obtain NLETS for our Law Enforcement Officers flying armed. Prepared and submitted the Deputy Commissioner’s travel expense claims in accordance with state guidelines. Using various Microsoft applications (Excel, Word, PowerPoint, Publisher) prepared, edited, and printed correspondence, reports, memorandums and other written documents for the Deputy Commissioner and, if needed, executive management staff.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Business Operations Senior Analyst

  • Aug 2015 - May 2018

  Rancho Cordova, California Provided user support and assistance, including testing/implementations, resolving system issues and supporting routine user and system maintenance needs. Tested new features and enhancements; identified and resolved a variety of system and software problems. Administered all On-boarding and Off-boarding of staff, as well as maintained the Onboarding Tracker. Prepared statistical staffing reports for senior leaders in determining future hiring needs. Coordinated with Facilities and… Show more Provided user support and assistance, including testing/implementations, resolving system issues and supporting routine user and system maintenance needs. Tested new features and enhancements; identified and resolved a variety of system and software problems. Administered all On-boarding and Off-boarding of staff, as well as maintained the Onboarding Tracker. Prepared statistical staffing reports for senior leaders in determining future hiring needs. Coordinated with Facilities and IT department to make sure employees had appropriate equipment and system access. Maintained LOA reports and processed all system access deletions/requests resulting from absences. Processed all proper documentation related to new hires, changes, and terminations. Maintained org charts for the Sacramento Delivery Center. Produced and reconciled reports as defined by management. Managed and participated in projects as assigned. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Operations Team Lead

  • Sep 2014 - Jul 2015

  Rancho Cordova, California Evaluated underwriting portfolios in order to determine capacity for loan distribution. Assigned loans to Underwriters based on their availability, ensuring quick approval time to the client. Scheduled all meetings and time off requests within NICE IEX Workforce Management. Analyzed interval-specific forecast reports and adjusted schedules accordingly in order to maximize phone coverage and minimize call wait times, significantly reducing client complaints. Utilized Avaya CMS… Show more Evaluated underwriting portfolios in order to determine capacity for loan distribution. Assigned loans to Underwriters based on their availability, ensuring quick approval time to the client. Scheduled all meetings and time off requests within NICE IEX Workforce Management. Analyzed interval-specific forecast reports and adjusted schedules accordingly in order to maximize phone coverage and minimize call wait times, significantly reducing client complaints. Utilized Avaya CMS Supervisor application to run call center activity reports per management requests.

• Administrative Assistant III

  • Apr 2014 - Aug 2014

  Rancho Cordova, California Scheduled and coordinated meetings, events and other similar activities for managers, which also included travel and lodging arrangements. Handled all departmental expense processing. Created and maintained organization charts, employee database, as well as SharePoint sites. Purchased and maintained all office equipment and supplies. Processed all facilities and system access requests. Served as a liaison between departments in the resolution of day-to-day administrative and… Show more Scheduled and coordinated meetings, events and other similar activities for managers, which also included travel and lodging arrangements. Handled all departmental expense processing. Created and maintained organization charts, employee database, as well as SharePoint sites. Purchased and maintained all office equipment and supplies. Processed all facilities and system access requests. Served as a liaison between departments in the resolution of day-to-day administrative and operational problems. Member of Building & Life Safety committee.

• Production Support Specialist II

  • Feb 2013 - Mar 2014

  Rancho Cordova, California Reviewed and approved title reports and appraisals. Requested and processed payoff requests. Mailed loan application packages to borrowers. Communicated status with Loan Processors. Ordered appraisal reports, credit reports and title reports. Ordered HOA Certifications and HOA Approvals. Performed written and verbal VOE.

• Administrative Assistant II

  • Sep 2011 - Jan 2013

  Rancho Cordova, CA Planned and coordinated internal meetings, off-site events, and team building exercises, by selecting vendors and venues, managing budgets, and developing event plans. Handled all departmental travel/lodging arrangements and expense processing via Concur. Created and maintained organization charts, employee database, as well as SharePoint sites. Purchased and maintained all office equipment and supplies. Processed all facilities and system access requests. Served as a liaison… Show more Planned and coordinated internal meetings, off-site events, and team building exercises, by selecting vendors and venues, managing budgets, and developing event plans. Handled all departmental travel/lodging arrangements and expense processing via Concur. Created and maintained organization charts, employee database, as well as SharePoint sites. Purchased and maintained all office equipment and supplies. Processed all facilities and system access requests. Served as a liaison between departments in the resolution of day-to-day administrative and operational problems. Head of departmental SWAT (associate engagement) Team. Member of Building & Life Safety committee.



HomEq Servicing Corp/Barclays Capital

• Senior Administrative Assistant

  • Sep 1997 - Aug 2010

  Sacramento, California Provided administrative support for multiple VP’s and managers, as well as staff of 500+. Served as a liaison in operational issues and resolution of day-to-day administrative tasks. Supervised the work of low-level clerks and assigned jobs to them. Processed various HR requests, as well as handled payroll entry and distribution. Answered various inquiries related to HR, payroll and LOA in accordance to state laws and company policies. Single point of contact for all facility… Show more Provided administrative support for multiple VP’s and managers, as well as staff of 500+. Served as a liaison in operational issues and resolution of day-to-day administrative tasks. Supervised the work of low-level clerks and assigned jobs to them. Processed various HR requests, as well as handled payroll entry and distribution. Answered various inquiries related to HR, payroll and LOA in accordance to state laws and company policies. Single point of contact for all facility issues and system access requests. Established and maintained files, databases, records and other documents. Performed routine analysis and calculations in the processing of data for recurring internal reports. Show less



The Money Store/HomEq Servicing Corp

• Collections Correspondent

  • Oct 1995 - Sep 1997

  Sacramento, California Researched and responded to customer inquiries. Assisted customers in curing delinquency. Assisted in training employees.

• Clerk 1

  • Jul 1995 - Oct 1995

  Sacramento, California Ordered property inspections. Entered pay-by-phone payments. Handled various clerical functions like typing, filing, copying, etc.