Experience

Rope Access in London - R.A.I.L

• United Kingdom
• Construction
• 1 - 100 Employee

• Office Manager, Planning Supervisor

  • Sep 2018 - Present

  - A good understanding of the planning, procurement, and supply chain. - Manage the planning team, ensuring team development and succession. - Providing support and supervise planners under your wing. - Maintain diary of 3 Directors and Site Supervisors. - Providing training for new planners. - Maintaining good working environment for the office. - Scheduling appointments, manage work schedules and workloads for assigned engineers. - Liaise with engineers, clients to find ways to overcome specific issues with jobs that are scheduled (e.g.: difficult access, no access) - Liaising with Directors, Site Supervisors and Operatives to discuss the progress of the project and address / resolve any issues that arise. - Keep the clients and team up to date with any changes. - Organise and charring meetings. - Presenting gathered information for internal meetings on the project. - Ensure that accurate information is supplied to internal and external suppliers, customers, operatives, Site Supervisors and Directors. - Maintain offices and facilities and undertake policy work such as health and safety and data protection. - Preparing and submitting Health and Safety documentation, Method Statements, Reviews and supporting documents. - Understanding reports and explaining completed repairs to the client. - Undertake research and project management. - Cost estimation for individual project. - Cost evaluation (e.g: staff allocation, cost of the materials, time scale). - Cultivate customers contact at appropriate level to foster good working relationships with their supply teams - Analyse RAIL internal reports and trends to recognise where jobs / staff shortages might occur, recommending plans to improve service. - Establish key requirements around labour forecasting and peak planning (Summer, Christmas, weekends etc.) - Problem solving approach. - Ability to juggle between tasks. - Ability to work in high pressure environment. Show less



LONDON HOUSE REMOVALS LTD

• United Kingdom
• Truck Transportation

• Service Coordinator

  • May 2014 - Sep 2018

  Service Coordinator: - Solving general issues and handling complaints. - Establishing best practices across teams / shifts and reviewing ways of working to deliver an efficient plan that maximises labour efficiency and minimises waste. - Liaising with clients. - Scheduling appointments. - Processing administration work provided by the client. - Supporting team members on more advanced issues. - Training and mentoring new team members. - Budgeting, providing quotation for for each project - Building good relationships with clients through high quality work. Show less