Experience

FRATELLI MARIANI S.P.A. STABILIMENTI METALLURGICI

• Italy
• Consumer Goods
• 1 - 100 Employee

• Senior Sales Manager

  • Jan 2020 - Present

  National and international sales management, key account management; new business opportunity identification and project management; optimization of customer service, planning and logistic processes National and international sales management, key account management; new business opportunity identification and project management; optimization of customer service, planning and logistic processes



GKN Sinter Metals

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Supply chain - Customer Service Representative

  • Jan 2017 - Jan 2020

  Supply chain - Customer Service RepresentativeInternational Customer Service : Order and delivery management , identification, trouble-shooting and rectification of production, quality, delivery, payment issues Supply Chain : KPI achievement and improvement Supply chain - Customer Service RepresentativeInternational Customer Service : Order and delivery management , identification, trouble-shooting and rectification of production, quality, delivery, payment issues Supply Chain : KPI achievement and improvement



VAMP TECHNOLOGIES SPA - Advanced modified polymers

• EMEA Export and Customer Service Representative

  • Jan 2015 - Dec 2016

  International Internal sales representativeOffers, sales and delivery overviewAssurence of high level customer service from offer to delivery for EMEA customers Planning and organization of sales and delivery for foreign CustomersSupport to company sales and business development plansBudget definition and monitoring with sales Team International Internal sales representativeOffers, sales and delivery overviewAssurence of high level customer service from offer to delivery for EMEA customers Planning and organization of sales and delivery for foreign CustomersSupport to company sales and business development plansBudget definition and monitoring with sales Team



Swissmetal

• Switzerland
• Mining
• 1 - 100 Employee

• Senior Sales Manager

  • Jan 2007 - Dec 2014

  Responsability: 10% of company turnover Accomplishments: regional budget definition and achievement; Key accounts management; definition of customer contracts and customers' prices, application of SWOT e loss-profit analysis; market development; definition of sales and marketing strategy together with international team; development of new customized products; linguistic and technical interface between production and customerAchieved results: profit +4%; net earnings +10% ; business turnover increase 2%; consolidation key accounts Acquired skills: Key account management; results and profit orientation; optimization of sales process; leadership and coach of collaborators; team work with international customers and teamsReport to: CSO

• Project Manager

  • Jul 2006 - Dec 2006

  Responsability: creation and startup of a sales unit based in Italy for a foreign company Accomplishments: definition and solution of all administrative and burocratic critical points for activity startup; market research and development; integration between company interest and regional market requirements Achieved results: start up new commercial activity Acquired skills: project development; application of swot analysis; problem solving Report to: final customer Responsability: creation and startup of a sales unit based in Italy for a foreign company Accomplishments: definition and solution of all administrative and burocratic critical points for activity startup; market research and development; integration between company interest and regional market requirements Achieved results: start up new commercial activity Acquired skills: project development; application of swot analysis; problem solving Report to: final customer

• Technical and commercial Assistant

  • Jan 1999 - Jun 2006

  Accomplishments: budget achievement; development of customized projects; technical support; identification and definition of customer needs; claims processing; technical and linguistic interface between customer and production; market analysisAchieved results: introduction of 2 new company products on the market with consequent company profit increase of 6%; increase of customer saticsfaction Acquired skills: customer handling; mediation between customer and company needs Accomplishments: budget achievement; development of customized projects; technical support; identification and definition of customer needs; claims processing; technical and linguistic interface between customer and production; market analysisAchieved results: introduction of 2 new company products on the market with consequent company profit increase of 6%; increase of customer saticsfaction Acquired skills: customer handling; mediation between customer and company needs



Venfin srl

• Quality Manager

  • May 1998 - Sep 1998

  Responsability: quality assurance; company certification process for quality department Accomplishments: laboratory controls on finished products; laboratory reports; claims processing; quality manual Achieved results: company certification Acquired skills: cooperation with different company departments; laboratory report writing; Achieved results: collaborators; organization of all works activity and collaborators leading; customer relationship Report to: Production Director Responsability: quality assurance; company certification process for quality department Accomplishments: laboratory controls on finished products; laboratory reports; claims processing; quality manual Achieved results: company certification Acquired skills: cooperation with different company departments; laboratory report writing; Achieved results: collaborators; organization of all works activity and collaborators leading; customer relationship Report to: Production Director