Experience

Azienda Ospedaliera Ospedale Niguarda Ca' Granda

• Hospitals and Health Care
• 700 & Above Employee

• Personal Assistant to General Manager

  • Jul 2011 - Present

  • Responsible for daily communications including maintenance of calendar and appointments for the general manager. • Monitoring, all personnel functions, purchase orders, travel arrangements, requests for disbursements and requisite office supply. • Serving as administrative liaison for all positions reporting to the general manager. Providing administrative support, which included organization and daily maintenance of office, communication system, filing, correspondence, copying, etc. • Planning weekly team meetings (scheduling and agenda development). • Ensuring accurate maintenance of all current files for all supplier agreements and contract documents. • Organizing daily appointments, communications and general work life of the GM to ensure enhanced effectiveness and efficiency.

• Administrative Assistant at the USERS AND MARKETING DEPARTMENT

  • Oct 2010 - Jul 2011

  • Reservations of services provided on behalf of the Regional Health Service. • Health care facilities reception.• Pre-Admission facilities reception.• Reception for Stay in Hospital, Week Hospital and Day Hospital. • Welcome and assistance in English to foreigners entering the South Block Department.• Reception and assistance to outpatients of the South Block Department dedicated to high intensity treatments.• Delivery service of radiology reports and laboratory tests.



Alitalia S.p.A.

• Manager and Trainer at Trade Service Call Center

  • Jan 1999 - Jan 2008

  I managed 20 employees in charge of incoming and outgoing activities for Multiple Travel Agents, with high commercial profile throughout Italy. These Agents work for large and medium-sized Italian and international companies. I took care of them for all their needs (technical, procedural: reservations/fares/ticketing, airport assistances etc.). The most important customers: Government, State Ceremonial for the President of Italy, Fiat, Rai, Mediaset, Sky, Enel, A.I.A. (Italian Association of Referees), National Press, Coni for sporting events (Olympics, European Championships and Football World Cup etc.).

• Manager and Trainer at Group Service Call Center

  • Jan 1998 - Jan 1999

  I trained and managed sales people (30 in Rome) and operational staff (15 in Milan), providing services with all their needs. I dealt with the training of South Italy Group Service Center employees. I personally managed the Ferrari customer, identifying needs, coordinating activitieswith all Alitalia corporate entities and other carriers involved, through the implementation of services, facilities and prices, thereby ensuring the loyalty of the customer.



Alitalia S.p.A

• Trainer and Interviewer of employees devolved to Call Center

  • Jan 1997 - Dec 1998

  I worked with the Management Training and Recruitment Center in Rome to train in-house staff and outsourcing staff for Atesia Society, setting the classroom, the assessment and the recruitment of the employees at the end of their training. I trained Madrid employees for call center activities for the Iberian Market. I reorganized the activities of call center and ticket offices for the headquarter in Madrid, identifying which areas needed improvement. I worked with the Management Training and Recruitment Center in Rome to train in-house staff and outsourcing staff for Atesia Society, setting the classroom, the assessment and the recruitment of the employees at the end of their training. I trained Madrid employees for call center activities for the Iberian Market. I reorganized the activities of call center and ticket offices for the headquarter in Madrid, identifying which areas needed improvement.



Alitalia S.p.A.

• Call Center (Milan) Supervisor:

  • Jan 1993 - Jan 1997

  In collaboration with 5 supervisors I managed about 100 employees. I managed the preparation of teaching manuals and training of staff who were already working. I looked after the new staff, previously trained in Rome, monitoring their levels of learning. In collaboration with 5 supervisors I managed about 100 employees. I managed the preparation of teaching manuals and training of staff who were already working. I looked after the new staff, previously trained in Rome, monitoring their levels of learning.



Alitalia S.p.A.

• at Travel Office of Agusta Helicopters and Italtel Companies , management of reservations staff:

  • Jan 1990 - Dec 1991

  I directed customers to destinations already served by Alitalia but never visited by those customers, thanks to constant coordination with Alitalia sales area defining services and prices.

• Officer at the Call Center in Milan for the front line and back line services (individual and group

  • Jul 1985 - Dec 1989

  I set up and developed a new service to special customers (Club Freccia Alata, Millemiglia).