Project Manager

• Feb 2022 - Present

Responsible for organizing and managing sold security projects in and around the Stockholm area. Working with a wide variety of integrated solutions, sub-contractors and stakeholders. Full responsibility over budgeting and economic follow-ups of assigned projects. At Bravida I have a technician team that I manage and have as a responsibility of developing them and their skillsets to be able to take on more technically challenging projects as well as being responsible for all of their day-to-day planning. • Managing sub-contractors. • Manage a detailed project schedule and work plan with a lot of emphasis on solving problems and redirecting resources as needed with as little interruption as possible to the stakeholders. • Track project costs on a monthly basis, in order to meet budgets. Show less

Owner

• Mar 2019 - Present

Project Manager

• Nov 2019 - Jan 2022

Responsible for organizing and managing sold security projects in and around the Stockholm area. Working with a wide variety of integrated solutions, sub-contractors and stakeholders. Full responsibility over budgeting and economic follow-ups of assigned projects. For most of 2021, I was responsible for two government stakeholder were I was responsible for the entire day-to-day planning on their site as well as planning larger projects for them. Onsite I had a team of several sub-contractors and Stanley personal that I managed. • Managing sub-contractors. • Manage a detailed project schedule and work plan with a lot of emphasis on solving problems and redirecting resources as needed with as little interruption as possible to the stakeholders. • Track project costs on a weekly basis, in order to meet budgets. Show less

Supervisor

• Oct 2018 - Nov 2019

Working as a second line contact for customers, acting as a technical resource for the service technicians and sub-contractors. Managing service technicians schedules in terms of planning, ordering materials and coordinating bookings to ensure maximum efficiency in the delivery and execution of service orders. Answering customer sales inquiries as well as handling reclaims. • Working on completing company projects. • Working on improving the day-to-day routines for the department. • Managing sub-contractors. • Helping with onboarding of new technicians. Show less

Servicecoordinator

• Mar 2018 - Oct 2018

Working as a first line contact for customers, acting as a liaison between the customer and other company functions. Answering customer questions and complaints, addressing and resolving incoming inquiries and issues. Managing service technicians schedules in terms of planning, ordering materials and coordinating bookings to ensure maximum efficiency in the delivery and execution of service orders. • Working on completing company projects. • Representing the company at customer meetings. Show less

Alarm technician

• Oct 2017 - Feb 2018

Installed, maintained and repaired security systems, alarm devices and related equipment. Demonstrated systems for customers and explained details such as the causes and consequences of false alarms. Inspecting installation sites and studied work orders, building plans and installation manuals to determine correct materials requirements and installation procedures. Installed, maintained and repaired security systems, alarm devices and related equipment. Demonstrated systems for customers and explained details such as the causes and consequences of false alarms. Inspecting installation sites and studied work orders, building plans and installation manuals to determine correct materials requirements and installation procedures.

Administrator/Support Representative

• Nov 2016 - Oct 2017

Serving as a key member of the customer support team, sharing the responsibility of acting as first line contact with the customers. Handling customer complaints, invoice and agreement and acting as a support function for the company's alarm central. Serving as a key member of the customer support team, sharing the responsibility of acting as first line contact with the customers. Handling customer complaints, invoice and agreement and acting as a support function for the company's alarm central.

Administrator/Support Representative

• Sep 2015 - Nov 2016

Generated new sales opportunities by developing relationships with existing clients through individualized account management. Acted as a liaison between the company's different departments, mostly on close knit coordination with the sales and Key Account Management functionalities of the company. Focused on developing customer routines as well as managing and revising existing internal routines. Also active in the day to day work of the customers service department. - Project management and focus on completing company critical projects, such as system integration and company re-branding. - Represented the company at customer meetings. Show less

Alarm central operator & supervisor

• Nov 2011 - Jan 2016

Regularly created and developed new and existing routines, implemented new systems and establishing new client contacts. Was responsible for overseeing the day to day operations as well as being in charge of the operator groups working me, consisting of 10-15 people. Also in charge of educating all operator groups in customer applications and more technically advanced system solutions. Coordinated cross-functionally to facilitate client and cross department relationships and helping to complete special projects. - Using finely honed communication and leadership skills to foster new relationships. - Tasked with generating new ways of handling the day to day operations in more efficient ways, both in staff and customer management. Show less

Earlier Experience

• Sep 2009 - Feb 2012

Security guard - Focused on security related to protected facilities, most of the work was focused on and around the swedish parliament. Included in the work duties were security checks, crowd management and customer relations. Telephone marketer - Worked with sales relating to electricity contracts, mostly focusing on contacts with new customers. Security guard - Focused on security related to protected facilities, most of the work was focused on and around the swedish parliament. Included in the work duties were security checks, crowd management and customer relations. Telephone marketer - Worked with sales relating to electricity contracts, mostly focusing on contacts with new customers.