Team Lead

• Sep 2022 - Present

Payment Operations Specialist

• Nov 2021 - Sep 2022

Data Analyst Fellow

• May 2021 - Oct 2021

• Capstone Project 2: Cleaned and transformed datasets in Python to conduct exploratory analysis on the West Nile Virus in Chicago and tuned a Logistic Regression model that can predict all cases of the virus at a rate of 100% • Capstone Project 1: Analyzed a 17,000+ row dataset and built an interactive dashboard using techniques such as correlation, regression, and time series analysis to optimize inventory and planning for London Bike Shares • Completed multiple case studies using SQL, Python, Excel, Tableau, and Power BI to extract, analyze, and visualize data • Developed structured thinking, financial analysis, economic, and statistic concepts used for data analytics Show less

General Accountant

• Jan 2020 - Sep 2020

• Accurately closed over 90% of accounts within 5 days of departure of groups and events • Facilitated monthly credit meetings with department heads to highlight concerns or questions on accounts • Responsible for Marriott month end reports such as attrition, rewards nights, and no shows • Maximized room revenue by analyzing no show/cancellation reports, collecting payments, and closing folios • Accurately closed over 90% of accounts within 5 days of departure of groups and events • Facilitated monthly credit meetings with department heads to highlight concerns or questions on accounts • Responsible for Marriott month end reports such as attrition, rewards nights, and no shows • Maximized room revenue by analyzing no show/cancellation reports, collecting payments, and closing folios

Accounting Specialist

• May 2018 - Jan 2020

• Maintained over 95% of accounts in the A/R ledger to be within 60 days • Implemented standard operating procedures for Tesla and prepaid meal packages to improve business operations • Reconciled credit card transactions through analysis of property management reports, settlement reports, and bank statements • Mitigated financial losses by resolving credit card disputes and chargebacks • Maintained over 95% of accounts in the A/R ledger to be within 60 days • Implemented standard operating procedures for Tesla and prepaid meal packages to improve business operations • Reconciled credit card transactions through analysis of property management reports, settlement reports, and bank statements • Mitigated financial losses by resolving credit card disputes and chargebacks

Assistant Human Resources Manager

• Dec 2014 - Apr 2018

• Prepared monthly HQ reports for Human Resources, R&D, and Supply Chain departments • Conducted competency-based interviews and assisted in the hiring process • Implemented company policies and procedures for the local Korean market • Prepared monthly HQ reports for Human Resources, R&D, and Supply Chain departments • Conducted competency-based interviews and assisted in the hiring process • Implemented company policies and procedures for the local Korean market

Guest Service Agent

• Apr 2013 - Nov 2014

• Consistently achieved top accommodation up-selling performance • Secured reservation payments through evaluation of credit and cash reports • Reviewed and verified routing, traces, and overall accuracy of upcoming reservations • Consistently achieved top accommodation up-selling performance • Secured reservation payments through evaluation of credit and cash reports • Reviewed and verified routing, traces, and overall accuracy of upcoming reservations

Guest Service Agent | Rooms Control Clerk | PBX Operator

• Sep 2012 - Apr 2013

• Underwent Hilton’s training program for all front office functions • Managed daily reports (High Balance, Auto Post, Trace Listing, and CRM) • Assigned transient and room block reservations based on requests and availability • Underwent Hilton’s training program for all front office functions • Managed daily reports (High Balance, Auto Post, Trace Listing, and CRM) • Assigned transient and room block reservations based on requests and availability

Front Desk Agent

• Apr 2011 - Nov 2012