Experience

Bedrock Learning, Inc.
• Software Development
• 1 - 100 Employee
• Vice President, Product

  • Apr 2023 - Present


Gartner

• United States
• Information Services
• 700 & Above Employee

• Vice President, User Experience, Gartner Digital Markets

  • Oct 2021 - Apr 2023

  Leading user experience, product design, and user research across Gartner Digital Markets, including Capterra, GetApp, and Software Advice.

• Vice President, User Experience, Capterra

  • May 2021 - Sep 2021

  Leading product management, customer experience, user experience, and UX research efforts for Capterra.



FiscalNote

• United States
• Technology, Information and Media
• 300 - 400 Employee

• Vice President, UX & Design

  • Jan 2021 - May 2021

  Leading design, user research, and UX development across all FiscalNote products, including FiscalNote, CQ, Roll Call, and VoterVoice. Also lead special projects.

• Senior Director, User Experience & Design

  • Sep 2018 - Dec 2020

  Following the acquisition of CQ Roll Call by FiscalNote, I now lead user experience and design efforts across all FiscalNote products, including FiscalNote, CQ, VoterVoice, and Roll Call. I manage product designers, UX developers, UX researchers, and prototypers. I have also been directing product on RollCall.com, including setting the project roadmap and leading a re-platforming and redesigning effort. I have been modernizing and professionalizing FiscalNote’s user experience, design and product practices, including: Created Solaris, our Global Unified Design System that provides design concepts, principles, wireframes, visual design, and tools across all FiscalNote products Created Polaris, a central user research repository that includes all of our user research initiatives and findings by research initiative, product, company, and individual users at each company. Instituted design specific meetings and workshops, including a daily demo for the entire UX team and weekly design sync and workshop for each product line to provide rapid feedback and help drive alignment across teams and products Created guidelines and rubrics for product design and user research that allows us to create more consistently well designed and accessible (508 and WCAG) products. These allow everyone to have a shared vision for what well-designed products look like. Show less

• Senior Director, User Experience & Strategy, CQ Roll Call

  • Mar 2016 - Aug 2018

  Led design, user experience, user research, and front-end development efforts for all software and editorial products. I also focused on building new products in new business areas and looking at new technologies to deploy, such as machine learning, artificial intelligence, and natural language processing. Managed a team of user experience specialists, designers, and developers.



University of Maryland

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Professor, User-Centered Design

  • Aug 2018 - May 2020

  I am a professor of user-centered design, helping students understand how to make products with a rigorous user-centered design process. I currently have an appointment in the graduate program with the aim of helping to create the next generation of UX professionals. Some of the user-centered design and user interface implementation methods discussed include identifying user needs, understanding user behaviors, envisioning interfaces, and utilizing prototyping tools, with an emphasis on incorporating people in the design process from initial field observations to summative usability testing. Show less



Washingtonian Magazine

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Product Director

  • Jan 2015 - Mar 2016

  Managed all digital products for Washingtonian and Washingtonian Custom Media (an in-house creative agency that handles creative projects for a variety of clients around the world). Led a team of programmers, designers, and producers to build mobile-first digital products with a user-centered design process. Our user-centered design process extends into usability testing, contextual inquiry, accessibility audits and more. I also created an online ticketing platform for Washingtonian events (a major part of the business) using Stripe for processing with mobile tickets. • Transitioned product development to an agile process with Scrum and managed a team in person and distributed around the country • Professionalized Web practices by implementing two-week sprints and code management with GitHub • Created new responsive site design and migrated to a new content management platform • Created flagship newsletter to highlight best news stories of the week • Developed new products to increase user base and generate new revenue. Unique visitors went up 24 percent year over year. • Developed new online advertising and sponsorship opportunities, including a new native advertising strategy Show less



Society for Science & the Public

• Senior Specialist

  • Feb 2012 - Jan 2015

  Designed and implemented usability studies to improve existing digital products and guide design of future ones. Managed the Society for Science & the Public's social media presence and strategy, which includes the Science News and Science News for Students publications. • Run live, in-person usability studies with users to test and improve our websites and our designs • Designed and tested prototypes and wireframes of new products and features • Helped conceptualize and design the new Science News, Science News for Students and Society for Science & the Public websites • Led Science News for Students to record traffic, 1.5 million to 2 million pageviews per month, with new story page designs, SEO improvements, new features and dynamic homepage designs • Deployed new social media strategy for Science News that grew Twitter followers from around 250,000 to more than 1 million • Increased Science News's Facebook engagement 200-300% in first month and increased page likes from about 20,000 to more than 1 million in two years (currently at more than 1.7 million fans) Show less



Rare Conservation

• United Kingdom

• Manager, Web and social media

  • Nov 2009 - Sep 2011

  • Designed and implemented new Web features • Managed the community of RarePlanet, an online community; managed Rare’s presence on social networks; and created much of the website's content • Tracked and reported extensive data and analytics to help raise raise social media ROI, drive more traffic and refine strategy • Built Rare's presence and strategy on social media from the ground up, helping to provide updates from the field, spread brand awareness, educate people on conservation and environmental issues and use social media to bring users to Rare’s main website, www.rareconservation.org and to RarePlanet Show less



New York University

• Higher Education
• 700 & Above Employee

• Editor

  • Jun 2008 - Nov 2009

  I ran the grant-funded BeatBlogging.org project for Professor Jay Rosen at New York University. • Designed, coded and implemented new features for BeatBlogging.Org • Researched and reported on how beat reporters were using social media, blogging and other Web tools to innovate and push the practice of beat reporting • Assisted beat reporters in making a transition to the Web and social media • Recommended online and social networking tools to help beat reporters connect with users on the Web and promoted two-way communication between beat reporters and users • Managed a team of NYU students and assigned projects • Produced a weekly podcast where I interviewed journalists about how social media was changing their jobs and helping them to be better journalists Show less



Stars and Stripes

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Web Content Editor

  • Jan 2007 - Jul 2008

  • Brainstormed, designed, coded and implemented special features • Reported with words, audio, video and images • Created photo galleries, audio slideshows and other multimedia content • Made recommendations of new features for www.stripes.com • Brainstormed, designed, coded and implemented special features • Reported with words, audio, video and images • Created photo galleries, audio slideshows and other multimedia content • Made recommendations of new features for www.stripes.com