Experience

Qantas Loyalty

• Individual and Family Services
• 1 - 100 Employee

• Campaign Analyst (CW)

  • Dec 2021 - Present



Equifax

• United States
• Financial Services
• 700 & Above Employee

• Data Analyst

  • Jun 2021 - Dec 2021



Orica

• Australia
• Mining
• 700 & Above Employee

• Learning Specialist

  • Sep 2020 - Nov 2020

  • Facilitated meetings with Software Developers, Project Managers and relevant Stakeholder to gather and forecast required learning solutions based on change requests in SAP –S4HANA• Built WalkMe applications to automate complex task, ensure data quality, and improve user experience• Designed procedure guides for complex and critical business processes• Reviewed system change requests to assess impacted WalkMe assets • Optimised various WalkMe assets based on real-time user insights• Maintained weekly report and scorecards of Orica’s Global WalkMe Digital Adoption• Executed multi-language translations of different WalkMe assets and procedure guides



Qantas

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Data Analyst

  • Jun 2019 - Apr 2020

  • Produced HR data reports and visualizations for Senior Managers• Maintained the fortnightly reporting and update of the ID security clearances of contingent workers and the report distribution to the Project Manager and business champions• Performed mass data cleansing and data integration into Workday System• Fulfilled HR and Workday related requests from different business units in Qantas Group• Liaised with different stakeholders and domain experts to elicit information for tasks involving the alignment of data from various systems to Workday• Developed use cases to trap address data anomalies from Workday user for WalkMe application• Constructed and executed User Acceptance, Positive and Negative test cases for the WalkMe address anomaly solution



Equifax

• United States
• Financial Services
• 700 & Above Employee

• Data Delivery Coordinator

  • Jan 2018 - Jun 2019

  • Fulfilled direct marketing list requirements for businesses and charities in Telemarketing, Mailing and Email campaigns• Managed the production and transmission of data for online lead generation from in-house and third party databases• Ensured quality control of data fields and output files• Performed data deduplication, client suppression and data washing against the Do Not Call register on different campaigns• Ensured timely and effective resolution of schedule and technical delivery issues



CJ Crescini Real Estate

• Real Estate Administrative Assistant

  • Aug 2014 - Sep 2014

  • Assisted in office support such as word processing, scheduling appointments, and creating brochures and newsletters• Liased tenants, landlords and contractors to facilitate smooth business communication and Real Estate related transactions • Assisted in office support such as word processing, scheduling appointments, and creating brochures and newsletters• Liased tenants, landlords and contractors to facilitate smooth business communication and Real Estate related transactions



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Application Developer Intern

  • Jan 2014 - Apr 2014

  • Developed a dashboard system that provides real-time status of reports within the department and was discussed and pitched to the operations team• Recommended a bootstrap framework that was implemented to make the dashboard system responsive for handheld devices • Developed a dashboard system that provides real-time status of reports within the department and was discussed and pitched to the operations team• Recommended a bootstrap framework that was implemented to make the dashboard system responsive for handheld devices



Unilab, Inc.

• Pharmaceutical Manufacturing
• 700 & Above Employee

• Service Engineer Intern

  • Apr 2013 - Jun 2013