Experience

RealTime Reservation LLC

• United States
• Hospitality
• 1 - 100 Employee

• Manager - Client Success

  • Jan 2023 - Present

• Operations Relationship Manager

  • Oct 2021 - Jan 2023



Openlink Financial

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Product Specialist

  • Jun 2013 - Sep 2021

  - Endur and Findur technology specialist. - Manage, triage, resolve, and prioritize Client-submitted reports of defects and questions. - I construct test cases to replicate erroneous system behavior which often includes writing code using proprietary scripting language (based on C, Java, and .NET). - I strive to understand client-specific business processes and adapt mindset to the client's business in order to understand the reported behavior. - Engage in Client Relationship… Show more - Endur and Findur technology specialist. - Manage, triage, resolve, and prioritize Client-submitted reports of defects and questions. - I construct test cases to replicate erroneous system behavior which often includes writing code using proprietary scripting language (based on C, Java, and .NET). - I strive to understand client-specific business processes and adapt mindset to the client's business in order to understand the reported behavior. - Engage in Client Relationship Management through helping to prioritize tickets based on the client's business needs and timelines, performing testing of resolutions against client databases and environments, and leading company-wide conference calls to construct and align plans of action. - Documented and helped scope a new deployment of a Customer Relationship Management software for Client Support (SalesForce). - Documented various internal reference papers describing modular products associated with our software. These documents include: overview of the product, functional setup and installation, error-checking examples and steps, examples of code, and analysis. - Mentored and trained colleagues in areas where knowledge was lacking. - Aided colleagues to resolve critical business-threatening problems by providing insight, advice, knowledge gained through experience, and perspective through critical thinking. Show less - Endur and Findur technology specialist. - Manage, triage, resolve, and prioritize Client-submitted reports of defects and questions. - I construct test cases to replicate erroneous system behavior which often includes writing code using proprietary scripting language (based on C, Java, and .NET). - I strive to understand client-specific business processes and adapt mindset to the client's business in order to understand the reported behavior. - Engage in Client Relationship… Show more - Endur and Findur technology specialist. - Manage, triage, resolve, and prioritize Client-submitted reports of defects and questions. - I construct test cases to replicate erroneous system behavior which often includes writing code using proprietary scripting language (based on C, Java, and .NET). - I strive to understand client-specific business processes and adapt mindset to the client's business in order to understand the reported behavior. - Engage in Client Relationship Management through helping to prioritize tickets based on the client's business needs and timelines, performing testing of resolutions against client databases and environments, and leading company-wide conference calls to construct and align plans of action. - Documented and helped scope a new deployment of a Customer Relationship Management software for Client Support (SalesForce). - Documented various internal reference papers describing modular products associated with our software. These documents include: overview of the product, functional setup and installation, error-checking examples and steps, examples of code, and analysis. - Mentored and trained colleagues in areas where knowledge was lacking. - Aided colleagues to resolve critical business-threatening problems by providing insight, advice, knowledge gained through experience, and perspective through critical thinking. Show less



iGame4

• Setup and Breakdown Lead

  • Jan 2013 - May 2013

  iGame4 leased Wii and Xbox 360 equipment to many public and private schools all over Long Island. - Organized and lead setup and breakdowns of electronic Xbox 360 and Wii equipment. - Scoped implementation based on gym dimensions and required amounts of equipment. - Drove large van full of equipment. iGame4 leased Wii and Xbox 360 equipment to many public and private schools all over Long Island. - Organized and lead setup and breakdowns of electronic Xbox 360 and Wii equipment. - Scoped implementation based on gym dimensions and required amounts of equipment. - Drove large van full of equipment.



Modell's Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Department Sales Associate

  • Nov 2012 - May 2013

  - Assist customers in sales of sporting goods equipment. - Gained knowledge of various sports, sporting equipment, sales tactics, customer relationship management, and retail computer systems. - Assist customers in sales of sporting goods equipment. - Gained knowledge of various sports, sporting equipment, sales tactics, customer relationship management, and retail computer systems.



Motorola Solutions

• United States
• Telecommunications
• 700 & Above Employee

• Services Applications Business Systems Analyst Intern

  • Jun 2012 - Aug 2012

  - Created technical documentation using Adobe Technical Communicator Suite for several services web applications. - Validated global customer’s requests for software download using standard process and best judgment. - Created customer facing content on the global self-service application - Coordinated the upload and release schedule of firmware updates with the software engineering organization. - Created a graphical dashboard to display the weekly outage reports for various global… Show more - Created technical documentation using Adobe Technical Communicator Suite for several services web applications. - Validated global customer’s requests for software download using standard process and best judgment. - Created customer facing content on the global self-service application - Coordinated the upload and release schedule of firmware updates with the software engineering organization. - Created a graphical dashboard to display the weekly outage reports for various global systems. - Investigated application issues and created innovative solution to resolve the issue. - Gained experience in Software Development Lifecycle and Project Management through participation in the following activities: - Gap Analysis (acted as lead) - Requirements gathering - Customer Acceptance Testing - Post go-live support coordination - Business glossary creation (acted as lead) Show less - Created technical documentation using Adobe Technical Communicator Suite for several services web applications. - Validated global customer’s requests for software download using standard process and best judgment. - Created customer facing content on the global self-service application - Coordinated the upload and release schedule of firmware updates with the software engineering organization. - Created a graphical dashboard to display the weekly outage reports for various global… Show more - Created technical documentation using Adobe Technical Communicator Suite for several services web applications. - Validated global customer’s requests for software download using standard process and best judgment. - Created customer facing content on the global self-service application - Coordinated the upload and release schedule of firmware updates with the software engineering organization. - Created a graphical dashboard to display the weekly outage reports for various global systems. - Investigated application issues and created innovative solution to resolve the issue. - Gained experience in Software Development Lifecycle and Project Management through participation in the following activities: - Gap Analysis (acted as lead) - Requirements gathering - Customer Acceptance Testing - Post go-live support coordination - Business glossary creation (acted as lead) Show less



YMCA of the USA (National Resource Office)

• United States
• Non-profit Organizations
• 700 & Above Employee

• Lifeguard Supervisor

  • Aug 2009 - Apr 2012

  Lifeguard Supervisor / Swim Lesson Instructor / Schedule Organizer - Supervisor in charge of 50+ lifeguards. - Managed and coordinated swim lessons schedule. - Lead Instructor for swim lessons. Ages ranged from 3 to adult. - Trained lifeguards to become swim instructors. Lifeguard Supervisor / Swim Lesson Instructor / Schedule Organizer - Supervisor in charge of 50+ lifeguards. - Managed and coordinated swim lessons schedule. - Lead Instructor for swim lessons. Ages ranged from 3 to adult. - Trained lifeguards to become swim instructors.