Experience

Intellimize

• United States
• Software Development
• 1 - 100 Employee

• Senior Technical Writer

  • Jul 2019 - Present

  Intellimize marries machine learning with marketers’ creative ideas to optimize web experiences for each unique visitor every time. Typically no page coding is necessary. No prior data is required. Just marketers’ creativity meeting our technology. The result is the best website conversion rate uplift on the planet. Intellimize marries machine learning with marketers’ creative ideas to optimize web experiences for each unique visitor every time. Typically no page coding is necessary. No prior data is required. Just marketers’ creativity meeting our technology. The result is the best website conversion rate uplift on the planet.



Verizon Media

• United States
• Technology, Information and Internet
• 500 - 600 Employee

• Lead Content Manager

  • Sep 2013 - Apr 2019

  * Manage the help pages and digital assets for AOL and Yahoo products, such as Yahoo Mail.* Identify areas of growth and improve content, using SEO best practices and Web Analytics* Frequently collaborate with cross-functional teams, like Product, Training, Agent Process* Triage new launches and product changes, utilizing the Agile Methodology and JIRA* Developed QA form and facility quarterly content reviews to calibrate the team* Developed and deliver training to new additions to our team* Team lead, providing regular mentorship and support



Yahoo!

• Information Technology and Services
• 1 - 100 Employee

• Customer Care Specialist

  • Oct 2009 - Sep 2013

  I provided technical support for Yahoo Mail via email and chat channels. I provided technical support for Yahoo Mail via email and chat channels.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support

  • Oct 2003 - Oct 2009

  Provided phone and email-based technical support for various products. Provided phone and email-based technical support for various products.