Marketing Database Specialist

• Mar 2022 - Present

Marketing Database Specialist

• Jan 2022 - Apr 2022

Ecommerce Specialist

• Aug 2018 - Dec 2021

•Manage processing, inquires, and fulfillment of ecommerce orders •Streamline collaboration across internal and 3rd party online teams •Provide exceptional customer service as first person of contact for processing orders, troubleshooting web problems, and resolving customer issues •Independently orchestrate integration of different online retailers with ShipStation, reducing warehouse transit time by 50% •Analyze and create reports on sale trends, inventory levels, order… Show more •Manage processing, inquires, and fulfillment of ecommerce orders •Streamline collaboration across internal and 3rd party online teams •Provide exceptional customer service as first person of contact for processing orders, troubleshooting web problems, and resolving customer issues •Independently orchestrate integration of different online retailers with ShipStation, reducing warehouse transit time by 50% •Analyze and create reports on sale trends, inventory levels, order fulfillment •Implement new filing procedures for creation and storage of billing files Show less •Manage processing, inquires, and fulfillment of ecommerce orders •Streamline collaboration across internal and 3rd party online teams •Provide exceptional customer service as first person of contact for processing orders, troubleshooting web problems, and resolving customer issues •Independently orchestrate integration of different online retailers with ShipStation, reducing warehouse transit time by 50% •Analyze and create reports on sale trends, inventory levels, order… Show more •Manage processing, inquires, and fulfillment of ecommerce orders •Streamline collaboration across internal and 3rd party online teams •Provide exceptional customer service as first person of contact for processing orders, troubleshooting web problems, and resolving customer issues •Independently orchestrate integration of different online retailers with ShipStation, reducing warehouse transit time by 50% •Analyze and create reports on sale trends, inventory levels, order fulfillment •Implement new filing procedures for creation and storage of billing files Show less

Ecommerce Specialist Consultant

• May 2018 - Aug 2018

•Lead SEO efforts for product page optimization on Amazon including creation of backend keywords, bullet point descriptions, product descriptions, and optimized product titles •Partner with creative and content departments to obtain quality product images and copy •Enter product and associated content into marketplace systems such as Shopify, Shopping Feed, WooCommerce, Amazon Seller Central •Assist and support the creation and execution of branding and marketing plans •Research… Show more •Lead SEO efforts for product page optimization on Amazon including creation of backend keywords, bullet point descriptions, product descriptions, and optimized product titles •Partner with creative and content departments to obtain quality product images and copy •Enter product and associated content into marketplace systems such as Shopify, Shopping Feed, WooCommerce, Amazon Seller Central •Assist and support the creation and execution of branding and marketing plans •Research competitors and markets Show less •Lead SEO efforts for product page optimization on Amazon including creation of backend keywords, bullet point descriptions, product descriptions, and optimized product titles •Partner with creative and content departments to obtain quality product images and copy •Enter product and associated content into marketplace systems such as Shopify, Shopping Feed, WooCommerce, Amazon Seller Central •Assist and support the creation and execution of branding and marketing plans •Research… Show more •Lead SEO efforts for product page optimization on Amazon including creation of backend keywords, bullet point descriptions, product descriptions, and optimized product titles •Partner with creative and content departments to obtain quality product images and copy •Enter product and associated content into marketplace systems such as Shopify, Shopping Feed, WooCommerce, Amazon Seller Central •Assist and support the creation and execution of branding and marketing plans •Research competitors and markets Show less

Drop Ship Program Manager

• Jul 2014 - Jul 2016

•Responsible for e-Commerce operations and fulfillment which included picking, processing, and packing orders •Updated daily inventory numbers with data generated from Netsuite database •Created, maintained, and monitored product listings for various e-Commerce partners •Reviewed and resolved order exceptions and customer returns through the Commercehub system •Work with e-Commerce partners on shipping strategies, customer experience, and inventory •Responsible for e-Commerce operations and fulfillment which included picking, processing, and packing orders •Updated daily inventory numbers with data generated from Netsuite database •Created, maintained, and monitored product listings for various e-Commerce partners •Reviewed and resolved order exceptions and customer returns through the Commercehub system •Work with e-Commerce partners on shipping strategies, customer experience, and inventory

Press Relations Manager

• Dec 2012 - Feb 2016

•Scheduling press conferences and 1-on-1 interviews with Anime Expo guests of Honor •Screening press applicants •Monitored communications and points of contact with press outlets using SalesForce •Creating new Press Relations Policies and FAQ •Assisting in social media strategy and outreach to attract new attendees for Anime Expo Convention - The largest anime, manga and Japanese culture convention in North America •Engaging in the anime community on Tumblr through creation of… Show more •Scheduling press conferences and 1-on-1 interviews with Anime Expo guests of Honor •Screening press applicants •Monitored communications and points of contact with press outlets using SalesForce •Creating new Press Relations Policies and FAQ •Assisting in social media strategy and outreach to attract new attendees for Anime Expo Convention - The largest anime, manga and Japanese culture convention in North America •Engaging in the anime community on Tumblr through creation of new posts and sharing of relevant content Show less •Scheduling press conferences and 1-on-1 interviews with Anime Expo guests of Honor •Screening press applicants •Monitored communications and points of contact with press outlets using SalesForce •Creating new Press Relations Policies and FAQ •Assisting in social media strategy and outreach to attract new attendees for Anime Expo Convention - The largest anime, manga and Japanese culture convention in North America •Engaging in the anime community on Tumblr through creation of… Show more •Scheduling press conferences and 1-on-1 interviews with Anime Expo guests of Honor •Screening press applicants •Monitored communications and points of contact with press outlets using SalesForce •Creating new Press Relations Policies and FAQ •Assisting in social media strategy and outreach to attract new attendees for Anime Expo Convention - The largest anime, manga and Japanese culture convention in North America •Engaging in the anime community on Tumblr through creation of new posts and sharing of relevant content Show less

Media Relations Intern

• Apr 2013 - Aug 2013

•Coordinating and assisting with the company's PR activities •Writing/editing press materials for TV, radio and web stories •Database research and management •Assisting publicists with audience reports •Helping to come up with interesting story angles, various research projects •Working with blogs, fan profiles, social media outreach •Initiating new ideas and finding new media outlets •Coordinating and assisting with the company's PR activities •Writing/editing press materials for TV, radio and web stories •Database research and management •Assisting publicists with audience reports •Helping to come up with interesting story angles, various research projects •Working with blogs, fan profiles, social media outreach •Initiating new ideas and finding new media outlets

Operational Warehouse Intern

• Jan 2012 - Jun 2012

•Expedited up to 160 packages weekly and confirmed quantity of each order through use of UPS Worldship Software •Oversaw quality control on custom cut industrial belt and processed product returns and inventory •Assisted in packing, labeling, and boxing high volume orders - up to 10,000 units per order •Collaborated with supervisor to find unique solutions to various warehouse issues •Expedited up to 160 packages weekly and confirmed quantity of each order through use of UPS Worldship Software •Oversaw quality control on custom cut industrial belt and processed product returns and inventory •Assisted in packing, labeling, and boxing high volume orders - up to 10,000 units per order •Collaborated with supervisor to find unique solutions to various warehouse issues

Student Worker/Physics Laboratory Teaching Assistant

• Oct 2010 - May 2011

Started off as the Physics Department's Laboratory Assistant/ Student Worker and was given the role of Physics Laboratory Teaching Assistant when it was available •Tested and evaluated new equipment for possible use in future experiments or as possible replacements for existing equipment. Evaluations included: new features to be incorporated into student lab experiments, comparisons between new and old equipment, and operational procedures for inclusion into new Physics Laboratory… Show more Started off as the Physics Department's Laboratory Assistant/ Student Worker and was given the role of Physics Laboratory Teaching Assistant when it was available •Tested and evaluated new equipment for possible use in future experiments or as possible replacements for existing equipment. Evaluations included: new features to be incorporated into student lab experiments, comparisons between new and old equipment, and operational procedures for inclusion into new Physics Laboratory manual •Collaborated with staff and professors of the Physics Department on various departmental tasks like deliveries and photocopies •Reached out to students to raise awareness for guest speakers and Physics Department events •Worked closely with 2 professors to provide instruction on implementing laboratory experiments for 50 students •Assembled and provided troubleshooting for laboratory equipment on a weekly basis •Reviewed and graded 50 student lab reports on a weekly basis •Discovered and corrected flawed set up for an optics experiment in the Physics Laboratory manual Show less Started off as the Physics Department's Laboratory Assistant/ Student Worker and was given the role of Physics Laboratory Teaching Assistant when it was available •Tested and evaluated new equipment for possible use in future experiments or as possible replacements for existing equipment. Evaluations included: new features to be incorporated into student lab experiments, comparisons between new and old equipment, and operational procedures for inclusion into new Physics Laboratory… Show more Started off as the Physics Department's Laboratory Assistant/ Student Worker and was given the role of Physics Laboratory Teaching Assistant when it was available •Tested and evaluated new equipment for possible use in future experiments or as possible replacements for existing equipment. Evaluations included: new features to be incorporated into student lab experiments, comparisons between new and old equipment, and operational procedures for inclusion into new Physics Laboratory manual •Collaborated with staff and professors of the Physics Department on various departmental tasks like deliveries and photocopies •Reached out to students to raise awareness for guest speakers and Physics Department events •Worked closely with 2 professors to provide instruction on implementing laboratory experiments for 50 students •Assembled and provided troubleshooting for laboratory equipment on a weekly basis •Reviewed and graded 50 student lab reports on a weekly basis •Discovered and corrected flawed set up for an optics experiment in the Physics Laboratory manual Show less

Custodian

• Jun 2009 - Aug 2009

• Maintained and cleaned all used kitchen hardware and machines • Kept kitchen table tops, floors, and refrigerators spotless • Maintained and cleaned all used kitchen hardware and machines • Kept kitchen table tops, floors, and refrigerators spotless

Cashier

• Jun 2008 - Aug 2008

•Head cashier at Grand Opening for Freehold Mall Panda Express location •Acted as front line of customer service •Assured friendly and welcoming atmosphere to new and returning customers •Worked closely with kitchen staff to ensure all food was fresh and stocked •Closed register with up to $3000 in cash transactions daily •Head cashier at Grand Opening for Freehold Mall Panda Express location •Acted as front line of customer service •Assured friendly and welcoming atmosphere to new and returning customers •Worked closely with kitchen staff to ensure all food was fresh and stocked •Closed register with up to $3000 in cash transactions daily