Director of Product Delivery

• Dec 2021 - Present

Agile Coach Consultant

• Sep 2021 - Nov 2021

Board Member President

• Jul 2019 - Present

Agile Coach Consultant

• Sep 2019 - Sep 2021

• Construct an Agile Assessment survey to baseline organizational change management capabilities across the IT department. • Conduct individual interviews based on Assessment survey to capture responses. • Process and present survey data to teams and leadership to articulate the change needs across the organization. • Implement organizational changes which includes; process definition, role expectations, establishing cross-department communication channels, dependency management, short-term and long-term forecast goals and measurement criteria. • Document organizational SDLC (Software Development Lifecycle) based on direct interactions with teams and departments. • Facilitate team workshops and trainings. • Individual professional coaching. Show less

Agile Coach Consultant

• Mar 2018 - Jun 2019

• Coached new team to establish an identity, integrate into company culture, and immediately add value to a project already in progress - new features delivered on time with sufficient test case coverage. • Established effective touch points across multiple teams to help manage feature dependencies and release expectations. • Established company wide metrics to help quantify employee engagement and provide guidance on making sustainable organizational changes. • Continuously evolved the defect process to effectively resolve critical bugs found in production by reporting, prioritizing, and delegating to the proper teams. Facilitated multiple root cause analysis retrospectives to proactively improve product quality. • Facilitated agile activities across the organization to help maintain focus on objectives, process sustainability, and organizational culture. Show less

Product Manager

• Jan 2018 - Mar 2018

• Key contributor to Google Sheets Integration with JIRA. • Conducted market research on potential feature opportunities. • Generated leads through Atlassian Summit and network. • Completed UAT and feature approval to ensure successful delivery of projects. • Key contributor to Google Sheets Integration with JIRA. • Conducted market research on potential feature opportunities. • Generated leads through Atlassian Summit and network. • Completed UAT and feature approval to ensure successful delivery of projects.

Agile Coach / Application Development Consultant

• Sep 2016 - Jan 2018

• Key contributor to SDLC Working Group organized to remediate software tools utilized for the software development process across the organization. • Standardized tools and processes by integrating current state knowledge with DevOps experience, resulting in improved project visibility. • Constructed a program level dependency board to coordinate priorities across multiple teams, support transparency for major and minor releases and provide visibility to management on high priority road map features. • Coached team members utilizing a combination of organizational SDLC knowledge, career experience and Agile theory. • Facilitated Scrum activities for multiple feature teams. • Provided guidance on training courses to increase effectiveness and awareness of the principles of Agile. Show less

Agile Organizational Transformation Consultant

• Feb 2016 - Aug 2016

• Facilitated Agile / Scrum training to align the engineering department on the principles of being agile. • Lead 3 delivery teams through Inceptions to construct a team identity, create a platform to visualize their work and initialize a product backlog. • Setup up delivery team Kanban boards to radiate information regarding sprint goals, team working alignment and definition of done. • Worked with Delivery teams to setup Scrum activities: Stand-ups, Sprint Review, Retrospective, Sprint Planning and Backlog Refinement. • Coached Product Owners, Technical Leads and Engineering Managers on the Agile framework and the value of the agile mindset. • Established a lightweight process to provide insight into delivery team priorities and a product roadmap utilizing Atlassian products (JIRA / Confluence). • Defined a defect process that effectively captured and resolved relevant software issues to reduce open defect cycle time. • Constructed and maintained an organizational Kanban board that provided organizational-wide visibility regarding feature progress and delivery team priorities. • Established a Lean Canvas process to properly filter ideas into quantifiable projects and sizable chunks of work for the delivery teams. • Conducted a "Sprint Reset" to provide employees an opportunity to relax and refocus. Show less

Agile Coach

• Oct 2014 - Feb 2016

• Lead multiple trainings of “Introduction to Agile” and “Grainger SDLC” courses to employees. • Focused coaching on development teams to help apply the Agile framework taught in courses. • Facilitated Agile / Lean activities including Lean Canvas modeling, story mapping, story splitting, backlog refinement and sprint planning. • Established a company-wide project intake and release planning process that required input from multiple departments and levels of leadership to ensure ideas are properly captured, approved and prioritized. • Created and supported an enterprise Kanban board in JIRA that helped verify company-wide projects were properly vetted before approval and prioritization. Merged project data from multiple departments to maintain the enterprise Kanban board as the single source of truth. • Configured JIRA application to support the activities of 20 different development teams. Worked with each team to tailor and train the application and ensure their specific work value streams were properly represented and supported. • Remediation of the JIRA application to effectively utilize the data, connect with other applications and automate team metrics. • Configured and provided on-sight training for JIRA application supporting Canada and Mexico specific projects to ensure portfolio visibility. Merged both locations to provide single view of all North America projects. Show less

Agile Project Manager

• May 2013 - Oct 2014

• Key contributor to the Agile Champion Program, a company-wide initiative to increase awareness of the Agile Framework. • Constructed and conducted Agile courses for new employees. Curriculum included “Scrum Essentials”, “Scrum Master Essentials” and “Agile at Nokia”. • Participated in the Agile Coach Mentorship Program. • Facilitated Release Trains, the primary delivery construct in SAFe that plans, commits and executes across multiple Agile teams. • Managed risks and dependencies across multiple projects. • Recognized applicability of Agile best practices, such as refactoring, pair programming and test driven development (TDD) to drive measurable continuous improvements. • Executed innovative activities to effectively manage team backlog. • Managed communication plan to align team deliverables with stakeholder priorities. • Facilitated effective scrum rituals: backlog grooming, sprint planning, daily stand-ups, sprint reviews and sprint retrospectives. Show less

Agile Coach

• Apr 2012 - May 2013

• Coached team adoption, learning and implementation of Agile across organization. • Cultivated positive attitudes about the engineering practices that best support Agile. • Provide Agile practice knowledge and sharing opportunities across teams. • Facilitated scrum rituals including story workshops, sprint planning, daily stand-ups, sprint reviews and sprint retrospectives. • Conducted a 2 day Agile course to train new employees on Scrum and Lean concepts. • Participated in road maps and release planning activities to help break features into user stories. • Leveraged conflict resolution strategies to help remove impediments and increase team velocity. • Utilized Kanban for production support issues. Show less

Scrum Master

• Feb 2011 - Apr 2012

• Agile Coach for company resources. • Implemented and utilized Scrum on development teams to reduce feature time to market. • Implemented JIRA for IT, Marketing and Sales (100 users). Utilized both project management and technical skills to successfully configure, train and support the application. • Continuous contributions to the improvement of PMO processes. • Agile Coach for company resources. • Implemented and utilized Scrum on development teams to reduce feature time to market. • Implemented JIRA for IT, Marketing and Sales (100 users). Utilized both project management and technical skills to successfully configure, train and support the application. • Continuous contributions to the improvement of PMO processes.

Scrum Master / Software Project Manager

• Sep 2003 - Feb 2011

• Ensured product quality and resource efficiency by implementing major process changes from waterfall to Agile. • Scrum Master for Agile teams; facilitated planning sessions, conducted daily stand-ups, sprint reviews and retrospectives. • Single point of contact during product development, managing cross-functional aspects of each project and ensuring a strong and seamless relationship through communications at all levels of management during every stage of the software development life cycle. • Internal Auditor responsible for company-wide Quality Management System processes to comply with applicable FDA regulations and ISO requirements. • Develop PMO processes to aid in common company-wide communication. • Managed multiple releases of Pulsecheck, Picis’ ECD product. Responsibilities include project planning, scope management, risk analysis, quality control, status meetings, field tests, training, documentation and overall project management under aggressive timelines. • Contributed process and technology information to help build software quality metrics and improve overall product quality. • Facilitated testing, documentation, training, and project coordination of product releases. • Planned, organized, managed and implemented multiple software applications. • Analyzed, developed and implemented software using web-based development tools to fulfill specifications and requirements to standards for over 75 hospitals nationwide. • Managed client relationships and expectations. Show less

ESL Tutor

• Jan 2007 - Apr 2010

• Taught English as a second language to adult immigrants. • Taught English as a second language to adult immigrants.

Web Developer - Contractor

• May 2003 - Sep 2003

• Prepared benefit applications for potential clients. • Prepared benefit applications for potential clients.

Web Developer - Contractor

• May 2003 - Sep 2003

• Maintained an application using ASP and SQL server utilizing data capture. • Maintained an application using ASP and SQL server utilizing data capture.

Software Engineer

• Jan 2000 - Sep 2003

• Developed, implemented, supported and documented software products that assisted software engineers utilizing Java, PERL and C++. • Served as a ClearCase version control system administrator. • Developed, implemented, supported and documented software products that assisted software engineers utilizing Java, PERL and C++. • Served as a ClearCase version control system administrator.

Unix Administrator / Help Desk Specialist - Internship

• May 1996 - Aug 1999

• Supported over 300 users in the executive, finance, and legal departments. • Created Perl scripts that helped with Unix Administration tasks. • Supported over 300 users in the executive, finance, and legal departments. • Created Perl scripts that helped with Unix Administration tasks.