Experience

Fairmont Château Laurier

• Canada
• Hospitality
• 1 - 100 Employee

• Director Of Rooms

  • Oct 2019 - Present

  Senior management position with responsibility for the smooth and efficient operation of the Front Office, Housekeeping, Fairmont Gold, Fairmont President’s Club, Guest Services, Telecommunications, Health Club, and Valet Parking for 427 guestrooms and suites. Senior management position with responsibility for the smooth and efficient operation of the Front Office, Housekeeping, Fairmont Gold, Fairmont President’s Club, Guest Services, Telecommunications, Health Club, and Valet Parking for 427 guestrooms and suites.


Sofitel Washington DC Lafayette Square
• United States
• Hospitality
• 1 - 100 Employee
• Director Of Operations

  • Jul 2017 - Oct 2019


The Fairmont Hotel Macdonald

• Director Of Operations

  • Nov 2014 - Jul 2017

  As a part of the Senior Management Team and Executive Committee, supports the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence. Leads and supports all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation. Assists in the preparation, presentation and subsequent achievement of the hotel’s Annual Business Plan, Strategic Plan, Operating Budget, Marketing & Sales Plan and Capital Budget. Ensures that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate. Actively involved in the recruitment process of leadership positions within the operating departments. Leads the Room Division and Food & Beverage Division of the hotel, ensuring the highest levels of guest satisfaction, employee satisfaction and productivity. Notable Accomplishments: • Managed the Fairmont Gold Renovation Project, including opening • Active member of Revmax, RevPro, Service Excellence & Sustainability Committee



Fairmont Le Château Frontenac

• Canada
• Hospitality
• 100 - 200 Employee

• Director of Rooms

  • Feb 2012 - Nov 2014

  Senior management position with responsibility for the smooth and efficient operation of the Front Office, Housekeeping, Fairmont Gold, Fairmont President’s Club, Guest Services, Telecommunications, Health Club, and Valet Parking for 611 guestrooms and suites. Prepared the annual budgets and monthly forecast for all areas overseen, as well as participating in the development and execution of the Hotel’s Strategic Plan. Ensured strong inter-departmental communication and cooperation in the interest of better guest and staff satisfaction. Oversaw the recruitment, training and performance management of all staff in the Front Office and Housekeeping departments Notable Accomplishments: • Actively involved in $75 million renovation project • Part of the Amazing Race Committee for Concierge, C/I C/O, Internet and Hotel upkeep

• Director Of Housekeeping

  • Jan 2009 - Feb 2012

  Responsible for the maintenance of all Hotel guest rooms and suites, public areas, and heart of the house areas, ensuring that the highest standards of cleanliness were met. Hired, trained and led Housekeeping team to ensure successful operation. Ensured effective everyday communications, including coaching and performance management of staff. Work closely with the supervisory team to raise employee satisfaction. Controlled all purchases for the department and was consistently aware of quality and cost to ensure adherence to budgets. Responsible to develop and update Task Checklists and Standard Operating Procedures for all shifts and positions. Monitored and audited all Health & Safety aspects of the various Housekeeping department areas, ensuring all staff were fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene. Notable Accomplishments: • Raised the Once Voice score (colleague engagement) • Raised cleanliness scores (JD Power) • Part of the opening team for Fairmont Pittsburgh in 2010


Fairmont Hotels & Resorts
• United Arab Emirates
• Hospitality
• 700 & Above Employee
• Director Of Front Office

  • 2006 - 2009