Patrick Vanhaverbeke
Business Mentor at Ambits- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Dutch Native or bilingual proficiency
-
English Full professional proficiency
-
Swedish Professional working proficiency
-
French -
Topline Score
Bio
Thomas J. Valery
Patrick worked with me during his time in our Global Customer Services organization as our EAME Fuels Customer Experience Manager. He managed a series of complex processes and interfaces with the aim of stabilizing and enhance the performance of our team supporting our European Fuels customers. Patrick uses well developed project management skills to implement complex projects with challenging targets in challenging multi-cultural environments. He takes ownership of issues, deliverables and results and is adaptable to an ever changing operating environment. He has excellent process management skills as well. Patrick is also a great professional. He was an inclusive, trusted member of my leadership team and well respected in the organizations we served. He is able to collaborate effectively across functional and geographic boundaries to accomplish numerous complex initiatives. He is a great leader and earned the respect of the highly competent team that reported to him. Patrick is eager to learn, grow and improve himself and not afraid of challenges outside of his comfort zone. He is a thoughtful, experienced leader who knows how to build teams and drive results.
Jean-Georges Oberle
Patrick worked for me or close to me multiple times. Besides being a nice person with great interpersonal skills, he is one the most structured person I know with unique skills in redesigning end-to-end processes, the person you want in your team when you need to fix any issue whether single process or a full reorganisation in a business unit as he did for our Customer Service department a few years ago. Very strong project management skills, whether leading a project or being the Project Office manager role as he was when we fully restructured our Retail business across Europe. Nice colleague, team player, loyal and dedicated to the task,
Thomas J. Valery
Patrick worked with me during his time in our Global Customer Services organization as our EAME Fuels Customer Experience Manager. He managed a series of complex processes and interfaces with the aim of stabilizing and enhance the performance of our team supporting our European Fuels customers. Patrick uses well developed project management skills to implement complex projects with challenging targets in challenging multi-cultural environments. He takes ownership of issues, deliverables and results and is adaptable to an ever changing operating environment. He has excellent process management skills as well. Patrick is also a great professional. He was an inclusive, trusted member of my leadership team and well respected in the organizations we served. He is able to collaborate effectively across functional and geographic boundaries to accomplish numerous complex initiatives. He is a great leader and earned the respect of the highly competent team that reported to him. Patrick is eager to learn, grow and improve himself and not afraid of challenges outside of his comfort zone. He is a thoughtful, experienced leader who knows how to build teams and drive results.
Jean-Georges Oberle
Patrick worked for me or close to me multiple times. Besides being a nice person with great interpersonal skills, he is one the most structured person I know with unique skills in redesigning end-to-end processes, the person you want in your team when you need to fix any issue whether single process or a full reorganisation in a business unit as he did for our Customer Service department a few years ago. Very strong project management skills, whether leading a project or being the Project Office manager role as he was when we fully restructured our Retail business across Europe. Nice colleague, team player, loyal and dedicated to the task,
Thomas J. Valery
Patrick worked with me during his time in our Global Customer Services organization as our EAME Fuels Customer Experience Manager. He managed a series of complex processes and interfaces with the aim of stabilizing and enhance the performance of our team supporting our European Fuels customers. Patrick uses well developed project management skills to implement complex projects with challenging targets in challenging multi-cultural environments. He takes ownership of issues, deliverables and results and is adaptable to an ever changing operating environment. He has excellent process management skills as well. Patrick is also a great professional. He was an inclusive, trusted member of my leadership team and well respected in the organizations we served. He is able to collaborate effectively across functional and geographic boundaries to accomplish numerous complex initiatives. He is a great leader and earned the respect of the highly competent team that reported to him. Patrick is eager to learn, grow and improve himself and not afraid of challenges outside of his comfort zone. He is a thoughtful, experienced leader who knows how to build teams and drive results.
Jean-Georges Oberle
Patrick worked for me or close to me multiple times. Besides being a nice person with great interpersonal skills, he is one the most structured person I know with unique skills in redesigning end-to-end processes, the person you want in your team when you need to fix any issue whether single process or a full reorganisation in a business unit as he did for our Customer Service department a few years ago. Very strong project management skills, whether leading a project or being the Project Office manager role as he was when we fully restructured our Retail business across Europe. Nice colleague, team player, loyal and dedicated to the task,
Thomas J. Valery
Patrick worked with me during his time in our Global Customer Services organization as our EAME Fuels Customer Experience Manager. He managed a series of complex processes and interfaces with the aim of stabilizing and enhance the performance of our team supporting our European Fuels customers. Patrick uses well developed project management skills to implement complex projects with challenging targets in challenging multi-cultural environments. He takes ownership of issues, deliverables and results and is adaptable to an ever changing operating environment. He has excellent process management skills as well. Patrick is also a great professional. He was an inclusive, trusted member of my leadership team and well respected in the organizations we served. He is able to collaborate effectively across functional and geographic boundaries to accomplish numerous complex initiatives. He is a great leader and earned the respect of the highly competent team that reported to him. Patrick is eager to learn, grow and improve himself and not afraid of challenges outside of his comfort zone. He is a thoughtful, experienced leader who knows how to build teams and drive results.
Jean-Georges Oberle
Patrick worked for me or close to me multiple times. Besides being a nice person with great interpersonal skills, he is one the most structured person I know with unique skills in redesigning end-to-end processes, the person you want in your team when you need to fix any issue whether single process or a full reorganisation in a business unit as he did for our Customer Service department a few years ago. Very strong project management skills, whether leading a project or being the Project Office manager role as he was when we fully restructured our Retail business across Europe. Nice colleague, team player, loyal and dedicated to the task,
Credentials
-
MasterClass Systemic Coaching
SYSTO | OpleidingenMay, 2022- Nov, 2024 -
Career Coach
SYSTO | OpleidingenFeb, 2022- Nov, 2024
Experience
-
Ambits
-
Belgium
-
Business Consulting and Services
-
1 - 100 Employee
-
Business Mentor
-
Jul 2022 - Present
Ambits empowers managers in their leadership and people management role by learning from the experience and wisdom of a Business Mentor who has experienced similar challenges. Check out www.ambits.eu for more info Ambits empowers managers in their leadership and people management role by learning from the experience and wisdom of a Business Mentor who has experienced similar challenges. Check out www.ambits.eu for more info
-
-
-
TriFinance Belgium
-
Belgium
-
Financial Services
-
400 - 500 Employee
-
Project Coach at Management Information & Systems
-
Dec 2022 - Jun 2023
-
-
-
INDIGO Group
-
France
-
Consumer Services
-
700 & Above Employee
-
Business Support, Process and Support manager
-
Mar 2022 - Dec 2022
Supporting a fast growing company as chief of staff. Revisiting project and process practices. Supporting a fast growing company as chief of staff. Revisiting project and process practices.
-
-
-
-
Sabbatical focusing on career orientation and coaching
-
Jul 2021 - Mar 2022
-
-
-
ExxonMobil
-
Oil and Gas
-
700 & Above Employee
-
EAME Product Trading Support Manager
-
Feb 2020 - Jun 2021
Management Support role for expanding EAME Product and Feedstock Trading OrganizationNew business model and backbone processes custodian MoC soundboard for all new initiatives
-
-
EAME Fuels Customer Experience Manager
-
Sep 2018 - Feb 2020
Liaison EAME Value Chain and Customer Services organization at Global Business Centers (Budapest, Bangalore). Report Customer Services performance, incident escalation for major global incidentsChampion a culture of change that leads to an increasingly customer focused organizationInitiated EAME CS Taskforce leading to a reorganization of customer services organization
-
-
EAME Retail Business Improvement Project Office Manager
-
Nov 2016 - Sep 2018
Completion of the EAME Retail New Branded WholeSale Model implementation (Norway, Italy and Germany)
-
-
Global Real Estate Asset Portfolio Manager
-
Sep 2013 - Oct 2016
Office building Sale (Benelux HQ)Lease contracts (Paris, Rome, Prague)Office moves (Madrid, Milan, Karlruhe)Flexible workplace managementEmployee housing (France)Commercial , governmental and labor relation negotiations
-
-
Global Business Improvement Process Implementation Manager
-
Nov 2010 - Oct 2013
Global introduction of new Retail Business model Implementing Common Branded Wholesaler Account & Admin processesMaintaining oversight on all Country Management of Change aligned with standard tools/processesDesigning and starting up of the new Branded Wholesale organization.Projects in Japan, Thailand, Colombia, Ecuador and Europe (Belgium, Netherlands, France, UK and Italy).
-
-
Retail Sales Manager Benelux
-
Sep 2008 - Nov 2010
The Benelux Retail Sales Manager is responsible for sales of motor fuel, convenience products, and other backcourt offers through the Benelux Retail chain (500 sites, oversight on 140 employees).
-
-
Commercial Vehicles Sales Manager Europe
-
Oct 2005 - Sep 2008
The Commercial Vehicles Sales Manager Europe has P/L responsibility for the Esso Card Business in Europe and reports to the Retail Director Europe. The organization has 80 employees (18 different nationalities), 40 commercial and 20 telesales agents and supports 125000 customers (1.5M Cards) in 30 countries
-
-
Marketing Support Manager (Esso Benelux, Retail, Breda, NL)
-
Jun 2003 - Oct 2005
Managing and restructuring : Business Analysis and Planning for Retail , Brand and Loyalty, Retail Technology ; Property Tax and Rent Administration and Customer Complaint Handling for the Benelux Retail organization.
-
-
SAP STRIPES Project : Change Management Lead (ExxonMobil Global Services, Miami, FL, US)
-
Mar 2001 - May 2003
Exxon Company International decided to implement SAP with IS-Oil as global ERP system. Project started in Florham Park NJ in 1996. Worked in various roles (project manager, change management, project office, team lead , programmer ) with a conclusion in Miami in 2003
-
-
Various positions (IT, Retail)
-
Sep 1987 - Feb 2001
-
-
Education
-
1981 - 1986
UGent
Civil Engineer, electronics -
1989 - 1991
Flanders Business School - FBS
Executive MBA -
2014 -
Thunderbird School of Global Management
Advanced Leadership Program -
2022 - 2022
SYSTO | Opleidingen
Masterclass Systemic Coaching
Community
