Experience

Urban Alchemy

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Human Resources Generalist

  • May 2023 - Present



Crate and Barrel

• United States
• Retail
• 700 & Above Employee

• Human Resources Business Partner

  • Jun 2021 - Feb 2023



Amazon

• United States
• Software Development
• 700 & Above Employee

• Sr. Human Resource Assistant

  • Jun 2020 - Jun 2021

   Primary L4 point of contact for the HR team's Covid-19 pandemic response which includes answering anyone’s questions about OAK4’s Covid process, training new HR members including HRBP’s, creating verbiage used for site wide communication and providing innovative recommendations for the HR team's standard of procedures  Oversee OAK4’s internal recruitment of Tier I - Tier III associates. Responsible for posting and taking down job requisitions, prescreening candidates, scheduling… Show more  Primary L4 point of contact for the HR team's Covid-19 pandemic response which includes answering anyone’s questions about OAK4’s Covid process, training new HR members including HRBP’s, creating verbiage used for site wide communication and providing innovative recommendations for the HR team's standard of procedures  Oversee OAK4’s internal recruitment of Tier I - Tier III associates. Responsible for posting and taking down job requisitions, prescreening candidates, scheduling interviews, interviewing candidates, sending offer letters and processing promotions/changes while fostering new expanded methods of communication with the Sr Operations and HR Teams  Point of contact for sites SPPR/SQPR feedback submissions in which I ensure the proper progression is being followed and approve or exempt write ups/feedbacks as needed  Point of contact for sites Time Off Task feedback submissions in which I ensure Area Managers are following the proper procedures, approving or exempting write ups as needed  Submit changes for OAK4’s employee roster and resolve roster errors using amazons multiple HRIS programs  Handle/facilitate associate behavioral and time and attendance related investigations and provide recommendation for corrective action  Perform time keeping actions while ensuring that associates are informed and are aware of how various policies work in efforts to promote a positive HR experience.  Respond to emails and trouble tickets directed towards the sites HR team  Other special projects as requested Show less  Primary L4 point of contact for the HR team's Covid-19 pandemic response which includes answering anyone’s questions about OAK4’s Covid process, training new HR members including HRBP’s, creating verbiage used for site wide communication and providing innovative recommendations for the HR team's standard of procedures  Oversee OAK4’s internal recruitment of Tier I - Tier III associates. Responsible for posting and taking down job requisitions, prescreening candidates, scheduling… Show more  Primary L4 point of contact for the HR team's Covid-19 pandemic response which includes answering anyone’s questions about OAK4’s Covid process, training new HR members including HRBP’s, creating verbiage used for site wide communication and providing innovative recommendations for the HR team's standard of procedures  Oversee OAK4’s internal recruitment of Tier I - Tier III associates. Responsible for posting and taking down job requisitions, prescreening candidates, scheduling interviews, interviewing candidates, sending offer letters and processing promotions/changes while fostering new expanded methods of communication with the Sr Operations and HR Teams  Point of contact for sites SPPR/SQPR feedback submissions in which I ensure the proper progression is being followed and approve or exempt write ups/feedbacks as needed  Point of contact for sites Time Off Task feedback submissions in which I ensure Area Managers are following the proper procedures, approving or exempting write ups as needed  Submit changes for OAK4’s employee roster and resolve roster errors using amazons multiple HRIS programs  Handle/facilitate associate behavioral and time and attendance related investigations and provide recommendation for corrective action  Perform time keeping actions while ensuring that associates are informed and are aware of how various policies work in efforts to promote a positive HR experience.  Respond to emails and trouble tickets directed towards the sites HR team  Other special projects as requested Show less



Felton Institute

• United States
• Mental Health Care
• 100 - 200 Employee

• Human Resources Coordinator

  • Jan 2017 - Jun 2020

  Responsible for all general HR matters: Employee Data Entry/Adjustment, Intranet Maintenance, Invoice Reconciliation, Employee, Contractor, Volunteer and Intern filing, Phone List Distribution, Business Cards, Staff ID's, Employment Verification, Unemployment, Disability, Workers Compensation, Chair of Safety Committee Responsible for all general HR matters: Employee Data Entry/Adjustment, Intranet Maintenance, Invoice Reconciliation, Employee, Contractor, Volunteer and Intern filing, Phone List Distribution, Business Cards, Staff ID's, Employment Verification, Unemployment, Disability, Workers Compensation, Chair of Safety Committee



blueSky Marketing Group, Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • May 2013 - Aug 2013

  • Assessed quality and customer service where there were gaps in performance. Identified systematic shortcomings in performance and provided feedback to managers regarding process improvement suggestions • Managed over 300 accounts to ensure return requests were processed in a timely manner • Managed and administered daily lead return reports for the CEO • Maintained superior customer communication, historical documentation, and policy knowledge • Worked closely with Sales… Show more • Assessed quality and customer service where there were gaps in performance. Identified systematic shortcomings in performance and provided feedback to managers regarding process improvement suggestions • Managed over 300 accounts to ensure return requests were processed in a timely manner • Managed and administered daily lead return reports for the CEO • Maintained superior customer communication, historical documentation, and policy knowledge • Worked closely with Sales Department to ensure all urgent request were processed, expedited and credited on time • Acted as first point of contact for customers with urgent issues • Served as liaison between customers and management, settled return issues and expedited problem resolution Show less • Assessed quality and customer service where there were gaps in performance. Identified systematic shortcomings in performance and provided feedback to managers regarding process improvement suggestions • Managed over 300 accounts to ensure return requests were processed in a timely manner • Managed and administered daily lead return reports for the CEO • Maintained superior customer communication, historical documentation, and policy knowledge • Worked closely with Sales… Show more • Assessed quality and customer service where there were gaps in performance. Identified systematic shortcomings in performance and provided feedback to managers regarding process improvement suggestions • Managed over 300 accounts to ensure return requests were processed in a timely manner • Managed and administered daily lead return reports for the CEO • Maintained superior customer communication, historical documentation, and policy knowledge • Worked closely with Sales Department to ensure all urgent request were processed, expedited and credited on time • Acted as first point of contact for customers with urgent issues • Served as liaison between customers and management, settled return issues and expedited problem resolution Show less