Experience

Virginia League for Planned Parenthood

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Vice President of Strategic Initiatives

  • Jul 2023 - Present



Planned Parenthood Federation of America

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Regional Director Of Operations, Health Care Operations

  • Apr 2022 - Jul 2023

  Leads and supports the clinical operations work of the Coordinated Abortion Access Regions (CAAR) program. Leads and supports service expansion, workflow optimization, and best practice implementation in collaboration with affiliate leaders. Builds and develops strong relationships to work effectively with clinical operations management and senior leadership from affiliates in the assigned region. Assists in the development of implementation plans and core metrics to be used Federation wide; Partners with affiliates in implementing these plans and metrics. Develops and delivers tools, trainings, and systems for affiliates which promote best practices in clinical operations. Educates and informs affiliates on existing tools and resources. Prepares presentations, reports, and publications as needed. Works collaboratively with the staff of the other units on the Health Care Operations Team in a way that supports the strategic and operational objectives of the department. Show less



Planned Parenthood South Atlantic

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Director of Strategic Initiatives

  • May 2020 - Apr 2022

  Identified, planned, and implemented affiliate-wide strategic initiatives including: abortion service expansion, surge preparation, family planning TeleHealth, direct-to-consumer TeleMABs, and limited primary care.Represented PPSAT in media interviews, donor events, board meetings, and with advocacy groups.Convened and lead cross-functional teams to rapidly respond to mission-critical needs in politically hostile states.Constructed, monitored, and managed affiliate-wide quality management tool with a focus on: patient experience, clinical care and patient safety, sustainability, and employee engagement.Managed Press Ganey patient satisfaction survey across the affiliate, informing ideas for projects and programs to improve the overall patient experience. Sought, initiated, and maintained strategic partnerships to support patient access to abortion care. Show less

• Director of Patient Experience

  • Nov 2018 - May 2020

  Constructs, monitors, and manages affiliate-wide quality management tool, ensuring performance improvement at all 14 health centers, across 4 quadrants: Quality and Patient Safety, Patient Experience, Sustainability, and Work Culture.Manages Press Ganey patient satisfaction survey across the affiliate, informing the inception of projects and programs to improve the overall patient experience. During my tenure, PPSAT has seen a 4.0% average increase in overall patient satisfaction across the affiliate.Reduced overall patient wait times by an average of 18 minutes across the affiliate by Insti-tuting “Team Centered Patient Care” (TCPC) a rapid change, team approach, focused on patient care; creating efficient workflows, enhanced communication, and improved patient and staff experience. Serves as liaison between patients/families and PPSAT departments and services; assists in reporting, documentation, and resolution of patient feedback by working with patient services leadership to influence and inspire all levels of staff to provide a positive patient centered culture of service excellence. Show less

• Regional Director for Patient Services

  • Jul 2017 - Nov 2018

  Supervises operations at 6 health centers and manages 65 staff members.Ensures compliance with state regulations and Planned Parenthood Federation standards demonstrated through 100% on state compliance audits during tenure.Grows services to increase access to health care for underserved populations.Streamlines operations through innovative solutions to increase patient volume while ensuring patient safety.



SBG Technology Solutions, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Project Lead - Formerly Business Analyst

  • Aug 2015 - Jul 2017

  Provided Project Management Office (PMO) support to a large, multi-year IT development project for the Department of Veterans Affairs. Project lead, managing defects, articulating application functionality, reporting to VA leadership, and ensuring compliance with VA policies. Performed analyses, identified gaps, and provided recommendations to streamline project processes. Developed internal trainings on VA project management processes. Provided input and review on business development proposals. Show less



Comcast Spotlight

• United States
• Advertising Services
• 700 & Above Employee

• Research Coordinator

  • Jan 2015 - Aug 2015

  Provided research and analysis to drive revenue toward a $32 million annual budget Worked directly with clients to provide real-time data and monitoring on marketing campaigns Led training exercises for account executives on data tools and presentation building Presented current media trends and pertinent research to all Washington, D.C., staff on a weekly basis Provided research and analysis to drive revenue toward a $32 million annual budget Worked directly with clients to provide real-time data and monitoring on marketing campaigns Led training exercises for account executives on data tools and presentation building Presented current media trends and pertinent research to all Washington, D.C., staff on a weekly basis



NCC Media

• United States
• Advertising Services
• 100 - 200 Employee

• Political Coordinator

  • Apr 2014 - Dec 2014

  Developed a new division in political sales department to streamline operations. Managed a team of coordinators to report up-to-date political ad rates. Analyzed advertising data to predict future spot ad costs. Developed a new division in political sales department to streamline operations. Managed a team of coordinators to report up-to-date political ad rates. Analyzed advertising data to predict future spot ad costs.



Congressman David Price's Office

• Washington D.C. Metro Area

• Congressional Intern

  • Sep 2013 - Dec 2013

  Researched legislation and presented the information in memos and briefs. Recorded and organized notes from congressional hearings. Responded to constituent communications verbally and in writing. Researched legislation and presented the information in memos and briefs. Recorded and organized notes from congressional hearings. Responded to constituent communications verbally and in writing.



Planned Parenthood South Atlantic

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Health Center Assistant

  • Jan 2012 - Jul 2013

  Assessed patients, ran medical tests, and consulted on contraceptive options.Counseled patients through reproductive and sexual issues.

• Western North Carolina Field Organizer

  • Apr 2012 - Nov 2012

  Recruited and confirmed 300+ volunteers for the 2012 Democratic National Convention.Aided in arranging transportation and housing for volunteers at the DNCLed a highly successful voter registration and voter pledge card campaign.Recruited and maintained a dedicated network of volunteers.



Protect All North Carolina Families

• Asheville, North Carolina Area

• Lead Volunteer

  • Jan 2012 - Jul 2012

  Recruited and trained volunteers on talking points, phone banking, and canvassing. Registered voters and collected voter information. Led door-to-door and event canvass groups. Recruited and trained volunteers on talking points, phone banking, and canvassing. Registered voters and collected voter information. Led door-to-door and event canvass groups.



University of North Carolina at Chapel Hill

• United States
• Higher Education
• 700 & Above Employee

• Genetics Research Technician

  • 2009 - 2011

  Conducted research on yersinia Entercolitica. Optimized lab protocols. Presented findings at monthly lab meetings. Conducted research on yersinia Entercolitica. Optimized lab protocols. Presented findings at monthly lab meetings.



Residential Services, Inc. (RSI)

• United States
• Individual and Family Services
• 100 - 200 Employee

• Direct Support Professional

  • Jul 2007 - Jan 2009

  Provided direct support for adults with developmental disabilities. Dispensed medications, documented finances, and communicated needs of the residents to other care providers. Provided direct support for adults with developmental disabilities. Dispensed medications, documented finances, and communicated needs of the residents to other care providers.