Experience

Metric Storage Systems

• Canada
• Retail Office Equipment
• 1 - 100 Employee

• Area Account Manager

  • Apr 2016 - Present

  We supply a wide selection of products to assist with material storage and material handling.From shelving and racking to pump trucks, works desk and noise partitions.We work with custom manufacturers for specialty requirements and prefer a hands on approach to project assistance.A Proud distributor of ROUSSEAU products.

• Area Account Manager

  • Apr 2016 - Present



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Team Lead

  • 2014 - Apr 2016

  • Managed a moderate sized staff, ensuring all staff are properly trained; responsible for hiring process and training delivery; customer relations, reports, and scheduling• Worked in a fast paced, high pressure, commission based sales environment with high customer expectations of one of Canada’s leading communications service provider• Performed store opening, inventory and closing procedures which involved performing cash outs and writing bank deposits • Established and maintained strong customer relationships through informative value proposition based selling leading to upsell opportunities to increase revenue and hit key industry sales metrics such as attachment rates and average revenue per user • Provided full range after-sales customer service and worked with customers to best understand their needs in order to offer them the best possible solutions to their issues to ensure high customer satisfaction

• Sales and Solutions Specialist

  • 2013 - 2014

  • Identified potential sales opportunities and exercised sales skills and talent to close opportunities• Generated sales to meet personal targets in the areas of wireless, cable, home phone and internet service• Maintained client relations by addressing concerns and updating database• Effectively trouble-shoot inquiries and resolve account issues• Provided exceptional sales service thereby building and retaining strong customer relationships as well as build and maintain relationships with both internal and external organizations and personnel• Problem-solved with urgency and efficiency with limited supervision



New York Fries

• Food & Beverages
• 100 - 200 Employee

• Manager

  • 2008 - 2012

  • Performed store opening, inventory and closing procedures which involved performing cash outs and writing bank deposits • Summarized daily, weekly and monthly inventories and invoicing • Recruited, hired and trained new and existing employees on procedures, processes and best practices, as well as ensuring all existing employees are up-to-date on policies and procedures • Developed and issued hourly schedules for both sales associates and senior management on a week-by-week basis, and coordinating employee availability • Received several bonuses from NYF based on hitting profit margins, while also lowering food and labor costs. • Assembled correct customer orders while completing quality control on product • Ensured that the store was current and strictly followed the health and safety and loss prevention polices • Monitored customer’s satisfaction and respond to customer needs and complaints