Card and Lending Services

• Aug 2019 - Present

Claims Processor II

• Nov 2017 - Dec 2018

• Coordinate interaction with on-site adjuster, vendors, the insured, and off-site providers • Assimilate of data, evaluate of tasks, and negotiate solutions to the satisfaction of the insured • File reports with customer information • Coordinate interaction with on-site adjuster, vendors, the insured, and off-site providers • Assimilate of data, evaluate of tasks, and negotiate solutions to the satisfaction of the insured • File reports with customer information

Field Service Professional

• Mar 2013 - Oct 2016

• Complete regional assignment, track applications, coordinate requests for additional services • Maintain assigned properties; Communicate with customers on specific needs for lawns and sell additional services, as needed • Responsible for maintenance of company provided truck • Perform preventative maintenance and repairs on-site • Complete regional assignment, track applications, coordinate requests for additional services • Maintain assigned properties; Communicate with customers on specific needs for lawns and sell additional services, as needed • Responsible for maintenance of company provided truck • Perform preventative maintenance and repairs on-site

Warehouse/Logistics Associate

• Oct 2011 - Feb 2014

• Complete redesign of 40,000 sqft warehouse – new warehouse layout increased order volume and efficiency • Worked in teams to design and build Christmas displays in businesses and homes in Chicagoland area • Honored with award for Superior Customer Service after five months of employment • Complete redesign of 40,000 sqft warehouse – new warehouse layout increased order volume and efficiency • Worked in teams to design and build Christmas displays in businesses and homes in Chicagoland area • Honored with award for Superior Customer Service after five months of employment

Field Supervisor

• Mar 2011 - Oct 2011

• Collaborated on multiple in-house projects including overhaul of 50 year old tennis center, creation of Halloween maze, resurfacing of baseball playing fields • Supervised four baseball games and their staff simultaneously and maintained each field after games • Collaborated on multiple in-house projects including overhaul of 50 year old tennis center, creation of Halloween maze, resurfacing of baseball playing fields • Supervised four baseball games and their staff simultaneously and maintained each field after games

Baseball Instructor

• 2010 - 2011

• Coached children 6 – 12 years old on fundamentals of baseball including fielding, throwing, hitting, pitching, and running • Ran baseball clinics including White Sox baseball summer camps, spring clinics, and informational booths at various summer fests • Coached children 6 – 12 years old on fundamentals of baseball including fielding, throwing, hitting, pitching, and running • Ran baseball clinics including White Sox baseball summer camps, spring clinics, and informational booths at various summer fests

Senior Sales Associate

• Apr 2009 - Aug 2010

Promoted after three months of service Managed team of five staff with a focus on sales, customer services, and merchandising strategy Under my leadership, my team led the district in sales for three consecutive months (Highest Overall Extended Coverage Plan sales and Attachment Rates) Supervised merchandising moves including half-store resets, baseball and football resets Promoted after three months of service Managed team of five staff with a focus on sales, customer services, and merchandising strategy Under my leadership, my team led the district in sales for three consecutive months (Highest Overall Extended Coverage Plan sales and Attachment Rates) Supervised merchandising moves including half-store resets, baseball and football resets