Experience

Futures Housing Group

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• Complaints Resolution Officer

  • Sep 2019 - Present



Blue Arrow

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Temporary Worker

  • Mar 2019 - Aug 2019

  Temporary Worker/Reception/University Invigilator.



Riviera Travel

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Night Duty Officer

  • Dec 2017 - Feb 2019

  To be the Night Duty Officer carrying out administration tasks including brochure requests, issuing of travel documents, and arranging visas. The main focus is to be the point of contact between the hours of 7pm & 7am for Riviera Travel clients and tour managers around the world on both cruises and escorted tours. Issues to be dealt with range from lost passports, missed flights, sickness, no show clients, clients passing away and anything else which can come up when away on holiday which would require assistance.To take calls from clients wanting to book escorted tours/cruises worldwide. Provide information regarding the holidays, answer any queries, sell excursions, take payments, brochure requests and any other tasks in regards to the booking and administration process. Excellent customer service skills required for this role due to the type of clientele and costs involved.



WESTERN POWER DISTRIBUTION (EAST MIDLANDS) PLC

• United Kingdom
• Utilities
• 1 - 100 Employee

• Data Flows/Wayleaves Records Assistant

  • Mar 2016 - Nov 2017

  I worked in both departments. This involved data inputting, data analysis, mapping, drawing up agreements, cheque raising, processing, amongst other administrative tasks.



Woodland Property Services

• Resource Scheduler

  • Sep 2012 - Oct 2015

  I manage various contracts within the social housing sector. I am also responsible for the insurance side of the business, dealing with all new claims which come in. I also plan in all works and manage the workload of Woodland's operatives day to do.



J Tomlinson

• Customer Liaison Officer

  • Sep 2012 - Sep 2012

  I left as I did not think this company was for me.



East Midlands Railway

• United Kingdom
• Truck Transportation
• 700 & Above Employee

• Customer Relations Officer

  • Mar 2007 - Jul 2012

  I was responsible for dealing with all complaints which came through the Customer Relations Team. I would also determine compensation payments using EMT guidelines. I was also responsible for my own administration.



Inviron (rebranded to Dalkia UK)

• United Kingdom
• Facilities Services
• 300 - 400 Employee

• Helpdesk Manager

  • Jan 2005 - Nov 2006

  This role was very similar to Woodland Property Services.