Experience

NBCC (New Brunswick Community College)

• Canada
• Higher Education
• 400 - 500 Employee

• Recognition of Prior Learning Coordinator

  • Nov 2020 - Present

  Contributed to design and implementation of an academic pilot program, with a successful launch in Fall 2021. Provided program documentation and process development, as well as support and documentation for pilot participants. Contributed to design and implementation of an academic pilot program, with a successful launch in Fall 2021. Provided program documentation and process development, as well as support and documentation for pilot participants.



Trumpet Behavioral Health

• United States
• Mental Health Care
• 300 - 400 Employee

• E-Learning Administrator

  • Jan 2015 - May 2020

  Provided administration and front-line support for the e-learning platform of a leading US behavioral health care provider. Worked with onboarding teams to furnish and maintain user accounts. Provided end-user support, including technical troubleshooting and fielding general questions.Worked collaboratively as part of an in-house training team to develop and implement staff training programs. Oversaw the management of enrollment rules, certification programs, and distribution of new content. Coordinated with divisional leaders to address training challenges, assess prior learning, and resolve record disputes; provided data analysis and reporting for managers; and worked with software developers to address bugs and technical issues.LMS experience includes Docebo SaaS platform, as well as proprietary in-house solutions. Show less

• Customer Support Coordinator

  • Jan 2009 - Jan 2015

  Provided end-user support for a healthcare-focused e-learning suite built on a proprietary LMS. Provided support at multiple levels, including one-on-one support for end-users, support for internal teams (sales and implementation), and management of all internal user accounts. Participated in QA processes, UI design, and general troubleshooting.



Virtual Expert Clinics

• Information Technology & Services
• 1 - 100 Employee

• Content Coordinator

  • Sep 2005 - Jan 2009

  Aided in the coordination of content production for the development of a text-heavy software product, particularly as a liaison between content authors and the development team. This included collecting documents from authors, developing filenaming conventions and style guides, editing documents, providing feedback to authors, and documenting the involved processes and file organization structures. Also contributed to editing e-learning content and supervised a team of two additional editors. Aided in the coordination of content production for the development of a text-heavy software product, particularly as a liaison between content authors and the development team. This included collecting documents from authors, developing filenaming conventions and style guides, editing documents, providing feedback to authors, and documenting the involved processes and file organization structures. Also contributed to editing e-learning content and supervised a team of two additional editors.



Brunswickan Publishing Inc.

• Canada
• Newspaper Publishing

• Editor-in-Chief

  • May 2004 - Apr 2005

  Led a team of volunteers and full-time staff to coordinate a weekly broadsheet publication. Steered editorial and design practices, supervised business proceedings, aided in recruitment and staff training, and more.

• Arts & Culture Editor

  • May 2002 - Apr 2004

  Oversaw the production of a weekly Arts & Culture section for a weekly broadsheet-format student publication with a circulation of 10,000 papers. Coordinated a group of ~25 volunteers; solicited and edited content; maintained relationships with members of the arts community; secured interviews, press access for live entertainment reviews, and obtained review materials as needed.



Pindoff Record Sales Limited

• Canada
• Retail

• Assistant Manager

  • Jan 2002 - Jan 2005

  Oversaw day-to-day operations of a music retail establishment (Music World). Oversaw day-to-day operations of a music retail establishment (Music World).



Canadian University Press

• Canada
• Newspaper Publishing
• 1 - 100 Employee

• National Arts Bureau Chief

  • Sep 2003 - Apr 2004

  Sourced, edited and published content for a weekly wire service serving 75 student publications Canada-wide. Sourced, edited and published content for a weekly wire service serving 75 student publications Canada-wide.



Sam the Record Man

• Canada
• Retail

• Salesperson

  • Sep 1998 - Jan 2002

  Provided service and sales for a music retail establishment. Provided service and sales for a music retail establishment.