Experience

WooliesX

• Australia
• Retail
• 700 & Above Employee

• Senior Operations Analyst

  • Jan 2022 - Present

  My current role involves:- Supervising and leading the Customer Hub Operations team- Engaging and reporting to our Executive Leadership team and business stakeholders- Project managing large scale changes including the implementation of new businesses, software upgrades, process changes and business rebranding- Using Lean Six Sigma to help drive continuous improvement- Using Data Analytics software including Microsoft PowerBI and Google Data Studio to help provide insights on business and team performanceOver the last 5 years I have been working for the Woolworths Customer Hub, helping it grow into an award winning business. The Customer Hub provides service and support to all the major businesses under the Woolworths Group umbrella including: eCommerce, Supermarkets, Insurance, Mobile, Gift Cards, Everyday Rewards and Big W. Show less

• Continuous Improvement Specialist

  • Oct 2018 - Dec 2021

  During my time in Continuous Improvement I managed several large scale projects including the implementation of a Work From Home program, which supported over 1,000 employees and introducing new businesses such as Everyday Market from Woolworths to the Customer Hub, creating new customer service processes. My role also included providing insights and recommendations to our business stakeholders & Executive Leadership Team.

• Customer Service Representative

  • Jul 2017 - Oct 2018


Skilltech
• Algeria
• Human Resources Services
• Meter Reader

  • 2016 - May 2017


Roy Morgan Research

• Market Research Interviewer

  • 2016 - 2016

  Interviewing public to gather market research information for company's analysts. Use of interpersonal skills to establish a good relationship between interviewees and the company, allowing for the possibility of their help in future studies. Interviewing public to gather market research information for company's analysts. Use of interpersonal skills to establish a good relationship between interviewees and the company, allowing for the possibility of their help in future studies.



The China Gap

• Marketing Intern

  • 2015 - 2015

  Digital Marketing Social Media Marketing Contract Writing Editing CRM and EDSM Digital Marketing Social Media Marketing Contract Writing Editing CRM and EDSM



Actioncoach

• United Kingdom
• Business Skills Training

• Sales

  • 2013 - 2013

  Using interpersonal skills in order to provide warm leads to business coaches leading to a complete sale. Using interpersonal skills in order to provide warm leads to business coaches leading to a complete sale.



Stellar Asia Pacific

• Australia
• Retail
• 1 - 100 Employee

• Customer Service Specialist

  • 2012 - 2013

  Worked on P&O Cruises campaign. Built good relationships with travel agents and assisted in making their sales. Sold cruises and travel packages. Provided direct service to customers, solving their enquiries in an efficient and timely manner. Worked on P&O Cruises campaign. Built good relationships with travel agents and assisted in making their sales. Sold cruises and travel packages. Provided direct service to customers, solving their enquiries in an efficient and timely manner.



National Australia Bank

• United Kingdom
• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2011 - Mar 2012

  High volume call centre operator providing direct servicing to customers. Established good relationship with prospective and current customers. Analysed customer enquiries to identify their needs and provide solutions quickly and efficiently. Assisted Team Leader. High volume call centre operator providing direct servicing to customers. Established good relationship with prospective and current customers. Analysed customer enquiries to identify their needs and provide solutions quickly and efficiently. Assisted Team Leader.



ITS Management

• Malaysia
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2009 - Oct 2010

  Multi-lingual call centre operator providing direct servicing across 18 online casinos and 5 poker rooms. Provided direct service to customers from all across the globe via phone, e-mail and live chat in both French and English. Involved in thorough analyses of customer files to provide best solution to enquiries. Multi-lingual call centre operator providing direct servicing across 18 online casinos and 5 poker rooms. Provided direct service to customers from all across the globe via phone, e-mail and live chat in both French and English. Involved in thorough analyses of customer files to provide best solution to enquiries.