Customer Success Manager

• May 2022 - Present

At DataGrail, we believe in a world where people can be in control of their privacy and identity. We're developing the privacy platform modern brands rely on to build customer trust and transparency. We untangle the complexity of data privacy and help brands build privacy programs that work, giving them an easy-to-use platform to scale privacy, and stay compliant with regulations like GDPR, CCPA, and CPRA. At DataGrail, we believe in a world where people can be in control of their privacy and identity. We're developing the privacy platform modern brands rely on to build customer trust and transparency. We untangle the complexity of data privacy and help brands build privacy programs that work, giving them an easy-to-use platform to scale privacy, and stay compliant with regulations like GDPR, CCPA, and CPRA.

Enterprise, Customer Success Manager

• Feb 2021 - May 2022

Enabling supply chain leaders to optimize their transportation network through data and market intelligence. Consulting with top-tier enterprises to aid them in understanding their position to market while utilizing DAT's solutions to do the heavy lifting. My aim is to streamline supply chain networks while providing white glove service to our consortium members. Please feel free to reach out to me if your company is seeking deeper insights into your network. I will work with you to reduce your transportation spends and help you plan for the future. Show less

Client Sales Representative

• Aug 2020 - Feb 2021

National Account Executive

• Jul 2018 - Jan 2020

One of my most fufilling accomplishments was awarded to my team and I from True Value/MFG and the Schneider Brokerage Division for Client Carrier Customer Service of the Year, 2018.This was achieved by our two-man dedicate team. We reduced their cost and increase their revenue - we were on-call day and night tracking emergency shipments during Hurricane Florence. We coordinated truckloads of team drivers that braved the storm with shipments of generators which enabled hospitals, businesses, homes, and schools to maintain power. We are the backbone of life as we know in America. I'm proud to be apart of our success as a nation.I maintained current and prospective client relationships to further maximize efficiency and cost savings for Echo's top profile companies.Provide multimodal solutions for our Top Tier Clients· Auditing freight spends and reporting to increase transparency and customer service to fit client’s needs· Maintaining current and prospective client relationships to further maximize efficiency and cost savings-Managed over $5M in goods transported daily. Book of business yearly Gross Profit of over $2M.-Managed 25+ accounts.Responsibilities and Goals:-Operations Management-Qualifying current accounts to expand opportunities.-Optimizing transportation solutions and simplification. Your freight is our freight.-Transportation Transparency.-Spot-quoting.-Account acquisition and retention.-Real-time tracking and expectations.-Service and OTP/OTD - focus on major box DCs/shippers/receivers.-TMS portal analyst.-Historical and real-time analytics.-Accounting - Invoicing Controller and Manager.-Training of Operation Specialists.-Multi-Modal Operations Specialists.-PJM Show less

Client Sales Representative

• Nov 2016 - Jul 2018

Echo Global Logistics - CBUHelping companies find dedicated backhaul trucks to increase on-time deliveries while reducing their overall transportation costs. With our size we have the capacity and capabilities to fully manage your transportation and logistical needs - saving you time and money, so you can focus on growing your business!Responsibilities:-Customer Service and Transparency-Spot-Bidding FTL-LTL/Partial/Volume Transportation-International Port to Door-Transloading and Drayage-Long Haul Intermodal-Scheduling-Tracking-Sourcing-New Customer AcquisitionPromoted to Account Executive Show less

Bar and Floor Manager

• Sep 2016 - Nov 2016

Responsible for managing our expert servers to provide the best and most unique Steak & Seafood dining experience Chicago has to offer. Managed an inventory of over $500,000 in fine spirits, craft beers, and elaborate wines from the best wineries in the world. Creating wine and spirit pairings to accompany our daily menu specials and privately hosted events, such as the, "Jim Gaffigan Cover Party", for Michigan Avenue Magazine. Website and Links: oceancutchicago.com and michiganavemag.com/photos-jim-gaffigan-cover-party-at-ocean-cut Show less

General Manager

• Nov 2014 - Jul 2016

I manage a great team of servers, bartenders, barbacks, security, and our nightly DJs at McGillyCuddy’s 3 floor Irish Bar & Grill. My job is to ensure that we host the greatest late night and party atmosphere on Water St., Milwaukee! In order to create fun, upbeat, and safe environment for our guests I oversee all weekend night management of our security, bartenders, barback, servers, and nightly entertainers. (Look to Bar Manager Red Rock Saloon – Madison for more detail) http://www.mcgillycuddysmilwaukee.com/ Show less

Bar Manager

• Apr 2014 - Nov 2014

Late-Night Bar Manager:I was responsible for running the floor of Red Rock Saloon – Madison every Thursday-Tuesday. I oversaw and managed the setup, execution, and closing of our high volume bar. I managed all aspects of my security, bartenders, barback, cocktail staff, along with our nightly entertainers whether that be a band or DJ.Working with my security staff to ensure that all patrons, including staff, were able to enjoy a safe and unique nightlife experience. Monitoring my bar staff, making sure that they were operating by our standards while providing a fun and upbeat drinking experience to our guests. Our main goal was to be the host of an amazing party and be the place to be every night.Promoted to GM of McGillyCuddy's Show less

Bartender

• Feb 2014 - Apr 2014

Crafting cocktails while providing a fun and safe environment for patrons.Duties also include opening/closing, restocking, and maintaining a clean and functioning bar. As well as promoting the bar to new clientele and the Madison community.http://www.redrockmadison.com/Promoted to Bar Manager

Bar Manager

• Sep 2012 - Dec 2013

Inventory & Ordering Management for small-large scale bars at UW-Madison catered events.Manage bartenders to maintain outstanding quality in customer service and bar skills.Training future bartenders and bar managers.

Bartender

• May 2012 - Sep 2012

Create an enjoyable experience for guests by creating alcoholic cocktails with fine spirits.Knowledge of different beverages.Setup and shut down of bars and events.Promoted to Bar Manager

Caterer

• Mar 2012 - May 2012

Involved in prepping and plating food, serving, and cleanup utilizing teamwork to provide outstanding customer service for our guests.Promoted to Bartender

Warehouse Worker

• Aug 2011 - Dec 2011

Organized inventory, assembled goods and components, packaged and shipped goods. Organized inventory, assembled goods and components, packaged and shipped goods.

Barista

• Jul 2010 - Sep 2010

Crafting premium Coffee and Tea beverages. Creating a comfortable/friendly environment for guests while working the register and creating drinks. Upholding cleanliness of the establishment. Crafting premium Coffee and Tea beverages. Creating a comfortable/friendly environment for guests while working the register and creating drinks. Upholding cleanliness of the establishment.

Lifeguard/Swim Instructor

• Apr 2009 - May 2010

Establishing and ensuring a safe and enjoyable environment for guests. First Aid/CPR certification and water rescue training. Teaching 5-15 year olds swimming techniques. Establishing and ensuring a safe and enjoyable environment for guests. First Aid/CPR certification and water rescue training. Teaching 5-15 year olds swimming techniques.