Experience

KBH

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Client Manager

  • Dec 2022 - Present

• Junior Client Partner

  • Mar 2022 - Dec 2022



Healix

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Team Leader

  • Sep 2019 - Feb 2022

  Directly managing a team of up to seven staff members. Efficiently planning workloads to ensure a monthly ‘121’ meeting for each coordinator takes place. Providing feedback, setting targets and work plans. Assisting in the development of colleagues as they progress through Healix. Working with HR and management. Implementing specialised targets and performance plans for under performing staff members and in certain instances working with HR towards a termination of contract. Overseeing the daily operations. Managing phone availability, monitoring email inbox for serious and urgent new medical situations and generally ensuring that the day runs smoothly. Managing complaints. Assisting colleagues with problematic calls at the point of complaint, resolving existing complaints by engaging with the customer, explaining processes and laying out clear plans for Healix to recover the level of service and ensure that the customer is happy with the outcome. Chairing management meetings for the Operations Department. Arranging agenda points, appointing a ‘minutes taker’, ensuring that the agenda points are all covered within the appointed meeting time and that discussion does not stray off track.Quality case management in a high pressure environment. Managing numerous very high profile, VIP evacuation cases simultaneously to the highest standard. Liaising directly with medical personnel, providers, and underwriters of insurance companies to adapt and develop treatment plans and to coordinate cost-effective, efficient and personalised medical assistance.

• Senior Assistance Coordinator

  • Nov 2017 - Sep 2019

• Assistance Coordinator

  • Jul 2016 - Oct 2017



Worldwide Attractions

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Internship

  • May 2016 - Jun 2016

  London • B2B travel industry sales and marketing representation company • Promoting international tourist attractions to the UK, French and German travel industry London • B2B travel industry sales and marketing representation company • Promoting international tourist attractions to the UK, French and German travel industry



Mark Warner

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Club Chalet Hotel Staff

  • Nov 2015 - May 2016

  Tignes, France • Ensuring Mark Warner’s high standards maintained at all times within all guest areas whilst being flexible and adapting to new responsibilities • Daily clean of guest rooms and public areas, adhering to extremely precise housekeeping criteria, standards and checklists • Serving breakfast, afternoon tea and evening meals in a warm, friendly manner • Assisting with all additional duties necessary to ensure the smooth running of the hotel Tignes, France • Ensuring Mark Warner’s high standards maintained at all times within all guest areas whilst being flexible and adapting to new responsibilities • Daily clean of guest rooms and public areas, adhering to extremely precise housekeeping criteria, standards and checklists • Serving breakfast, afternoon tea and evening meals in a warm, friendly manner • Assisting with all additional duties necessary to ensure the smooth running of the hotel



The Park Hotel

• Teddington, London

• Food and Beverage Assistant

  • Jul 2015 - Nov 2015

  Teddington • Serving guests with drinks and food • Delivering high quality restaurant service • Completing all cleaning and preparation to ensure a smooth service at all times Teddington • Serving guests with drinks and food • Delivering high quality restaurant service • Completing all cleaning and preparation to ensure a smooth service at all times



Wahoo Bar and Grill

• Oxford

• Bar staff

  • Sep 2013 - May 2014

  Oxford • Providing a friendly, welcoming and appropriate atmosphere at all times • Mixing cocktails and drinks for guests • Checking customer identification to ensure minimum age requirements met • Management of promotional bars, handling large amounts of cash and bar stock Oxford • Providing a friendly, welcoming and appropriate atmosphere at all times • Mixing cocktails and drinks for guests • Checking customer identification to ensure minimum age requirements met • Management of promotional bars, handling large amounts of cash and bar stock



At Your Service Event Staffing

• United Kingdom
• Events Services
• 100 - 200 Employee

• Temporary Event Staff

  • May 2012 - May 2014

  High end staffing company - London and Surrey • Major UK sporting events, charity fundraisers, art gallery private views • Very high standards of self-presentation required • Professional and discreet manner working amongst high profile public figures High end staffing company - London and Surrey • Major UK sporting events, charity fundraisers, art gallery private views • Very high standards of self-presentation required • Professional and discreet manner working amongst high profile public figures