Broker Relationship Manager

• Sep 2022 - Present

Senior Mortgage Underwriter

• Jul 2020 - Sep 2022

-Formed part of Mortgage Project Start Up team, building the Mortgage Team from the ground up. Responsibilities included testing new systems & processes, helping with conception of Credit Policy & Implementation Guidelines and putting systems in place to track new Mortgage/Loan Offer cases-Review, assess and approve new mortgage applications ensuring full adherence to credit policy, credit standards and operating procedures. Where required, present these cases to Credit Risk or Group Lending Committee for approval.-Prepare Loan Offers by reviewing property valuations and developing clear conditions of offer.-Providing support to external completions staff, as needed to verify adherence prior to draw down. -Build a strong relationship with the Broker Relationship Management team, offering credit expertise and support as required.-Conduct Quality Control checks on cases outside of individual underwriter's discretion, including sharing feedback & learning with individual underwriters. Show less

Credit Analyst

• Aug 2017 - Jul 2020

-Assessment of and deciding on the credit risk of both new and existing retail mortgages accounts-Preparation of Credit Applications and working closely with line managers prior to presenting to Credit Committee for decision;-Preparation of Loan Offers;-Carrying out Quality Control Checks on both data and credit criteria-Liaising with peer departments and 3rd parties (accountants, valuers etc) to obtain relevant information to assist with the decision making process-Ensuring adherence to KBC’s Credit Criteria, Policies and SLA’s and ensuring a high level of accuracy and standards are met at all times-Ensuring a knowledge of and adherence to all Compliance and CBI requirements Show less

Personal Banking Executive

• Jun 2015 - Aug 2017

Offering customers a comprehensive service encompassing the whole product suite that KBC offers including mortgages, consumer finance, current accounts and life assurance.

Customer Service Agent

• Mar 2013 - Jun 2015

Answer general enquiries, provide online support to customers,manage my own performance using the statistics available, mentor and coach new staff. Answer general enquiries, provide online support to customers,manage my own performance using the statistics available, mentor and coach new staff.

Bar Staff

• Mar 2005 - Jan 2011

Serve customers food and beverages, maintain stock levels, conduct close of business procedures, maintaining cash float at points of sale. Serve customers food and beverages, maintain stock levels, conduct close of business procedures, maintaining cash float at points of sale.