Experience

Sealed

• United States
• Consumer Services
• 100 - 200 Employee

• Contractor Operations Manager

  • Sep 2022 - Oct 2023

  Remote • Onboard new Contractors and ensure competencies in products, service standards, proprietary technology, and service journey/service level agreements (SLAs). • Initial point of escalation for contractor partners with Sealed Implementation Team. • Identify and resolve contractor performance challenges, retain high performing contractors, and remediate/replace low-performing contractors. • Improved accountability of contractors and internal stakeholders by implementing a more… Show more • Onboard new Contractors and ensure competencies in products, service standards, proprietary technology, and service journey/service level agreements (SLAs). • Initial point of escalation for contractor partners with Sealed Implementation Team. • Identify and resolve contractor performance challenges, retain high performing contractors, and remediate/replace low-performing contractors. • Improved accountability of contractors and internal stakeholders by implementing a more refined source of Service Level Agreement (SLA). Show less



WeWork

• United States
• Real Estate
• 700 & Above Employee

• Facilities Manager, Midwest

  • Aug 2017 - Aug 2022

  Chicago, Illinois, United States • Ensued implementation and execution of Capital projects, including scope, schedule, and budget for security and asset management projects. Maintained highest SLA completion time of 94% against 86% goal in US and Canada. • Developed and implemented a path of escalation during 3rd party facilities transitions that continues to be used cross-functionally for all Security, Facilities, IT, and Cleaning internal escalations. • Successfully managed 2M SF of commercial office space in… Show more • Ensued implementation and execution of Capital projects, including scope, schedule, and budget for security and asset management projects. Maintained highest SLA completion time of 94% against 86% goal in US and Canada. • Developed and implemented a path of escalation during 3rd party facilities transitions that continues to be used cross-functionally for all Security, Facilities, IT, and Cleaning internal escalations. • Successfully managed 2M SF of commercial office space in 6 Midwest cities and opened 7 of 21 key locations. • Successfully achieved MoM OpEx savings goal of 14.60 SF and operated in 10.76 SF across 6 cities combined. Show less



UNTUCKit

• United States
• Retail Apparel and Fashion
• 200 - 300 Employee

• Store Manager

  • Jun 2016 - Jul 2017

  Soho • Oversaw operations for flagship location, including performance managing in house staff, Assistant Stage Managers (ASMs), Sales Associates, and facilities personnel. • Created and maintained a cohesive work environment that inspired customer engagement and built it upon new Standard Operating Procedures (SOPs). • Project managed construction of new locations in multiple markets. • Controlled inventory levels and provided strategic trending feedback to corporate partners… Show more • Oversaw operations for flagship location, including performance managing in house staff, Assistant Stage Managers (ASMs), Sales Associates, and facilities personnel. • Created and maintained a cohesive work environment that inspired customer engagement and built it upon new Standard Operating Procedures (SOPs). • Project managed construction of new locations in multiple markets. • Controlled inventory levels and provided strategic trending feedback to corporate partners and stakeholders. • Primary point of contact for all facilities-related issues. Show less