Experience

TZttell Outsourcing Solutions

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Global Operations Director

  • Mar 2021 - Present

  TZttell Outsourcing Solutions (TZOS) main objective is to provide all business partners with excellent Outsourcing Services 24/7. A premium solution that provides the greatest chance of brand communication and business transformation as we deliver B2B and Contact Center B2C services that include inbound calls, outbound calls, back-office solutions (Email and Chat Support), and entry-level to executive administrative services. Designed with our Omni-Channel solutions combined with our top talent from each key vertical. We take passion in the following LOB: • Sales Development (Sales Outsource Solutions) • Recruitment Support Services (Recruitment Process Outsourcing) • Administrative Services (VA/EA, Back Office Support) • Customer Care Support We do business better. We do it for our Team. We do it for our Business Partners. We do it for our Customers. We are your trendsetter. We are your game-changer. Show less



TelCion Outsourcing Solutions

• Chief Operating Officer

  • Jul 2020 - Feb 2023

  TCO Solutions main objective is to provide every client with top quality Knowledge Process Outsourcing (KPO) services 24 hours-a-day. A premium deal that provides our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including inbound and outbound calls, and back office services. We have a dedicated, highly-motivated, and well-trained unit of Customer Care Specialists who are able to consistently provide nothing but excellent services delivered in a timely and cost-effective manner. Whatever a client's customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, business recruiting, or general information requests, TCO Solutions has the right people with the expertise to professionally service those needs. What we do: • Sales Development • Recruitment Process Outsourcing (RPO) • Administrative Services • Customer Care • Appointment Setting • Technical Support Show less



Life Investment PH

• Philippines
• Insurance
• 1 - 100 Employee

• Financial Advisor

  • Mar 2020 - Dec 2021

  We provide nothing but seamless Financial Services: Assess Customer Needs - Routinely speak to clients to assess their needs and offer financial services. This helps advisers customize plans to suit a client’s requirements. Process Paperwork - Once a deal is closed, Financial Planners process the paperwork on their behalf enroll the customer onto the plan, and send out any contracts. Utilize Marketing to Generate More Business - We benefit from referrals, newsletters, phone calls, and other forms of marketing that helps generate more customers and increase conversion opportunities. Service Existing Customers - Contact existing clients to check if their information is up to date and if they need client servicing such as policy review. We go above and beyond your needs and expectations. Show less


Pru Life UK
• Philippines
• Financial Services
• 700 & Above Employee
• Financial Advisor

  • Mar 2018 - Feb 2020


HIKINEX

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Business Manager

  • Sep 2019 - Dec 2019

  HIKINEX is a Multi-Channel integrated service provider that supports companies where and when they need us. Our goal is to help companies scale fast and drive profit. We leverage U.S. and OffShore resources (Manila) to provide superior support services at a fraction of the cost. We excel in the following key verticals: - CX (Customer Experience) - SOS (Sales Outsourcing Solutions) - RPO (Recruit Process Outsourcing) - eDiscovery Staffing (Offshore Project Management and Data Technicians) - BackOffice Support (Accounting, AR / AP, Executive Support and Administration) www.Hikinex.com www.Hikinexworkforce.com (eDiscovery) Scale Fast, Drive Profit – You CAN do both with HIKINEX! Show less



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Learning and Development Analyst

  • Mar 2013 - Aug 2019

• Quality and Process Assurance Analyst

  • Aug 2009 - Mar 2013