Experience

ICTZaakwaarnemer

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Professional (through secondment)

  • Mar 2023 - Present



TanteTijdloos

• Almere Stad Area, Netherlands

• Freelance Writer and Text Editor

  • Jan 2020 - Present

  - Researched and wrote blog posts, web content, and articles on a wide range of subjects according to specific client requirements - Researched and wrote blog posts, web content, and articles on a wide range of subjects according to specific client requirements



stichting DKOR

• Netherlands
• Artists and Writers
• 1 - 100 Employee

• Art Ambassador

  • Jun 2020 - Present



NCOI University of Applied Sciences

• Netherlands
• Higher Education
• 1 - 100 Employee

• Student Advisor and Customer Service Agent for Bachelor and Master Students

  • Nov 2020 - Mar 2023

  - Helping students with questions about their curriculum, their planning or their personal circumstances that are affecting their studies. - Performed case management duties; working with students to assist with social, relational, and academic goals. - Created action plans with students to encourage work progress and academic standing. - Provided assistance and services to students for those students who were struggling with truancy; assisted with removing barriers that hindered students from attending classes. - Translated Bachelor's thesis manuals from Dutch to English. - Worked as a liaison between the students and our different department to communicate and resolve study related problems. - Making sure the student has the proper study material as well as access to our digital environment to attend virtual classrooms and complete coursework.



Allesovercrypto

• Netherlands
• Media Production
• 1 - 100 Employee

• Crypto Research Analyst and Community Care Manager

  • Nov 2021 - Sep 2022

  - Provided well-researched written reports on cryptoassets and protocols based on the project's whitepaper, tokenomics, roadmap, security audits, team, social media, advisors and partnerships. - Analysed the latest crypto trends within NFT's, DeFi, the Metaverse and Play-to-Earn Games. - Analysed and researched news articles, macroeconomic developments and provided the ins and outs of the impact of it on the crypto market to customers. - Provided customer support for 850+ users. Ensured quick resolution of user concerns and escalated more complicated issues to managers - Responded to user service requests and resolved trouble tickets. - Closed 95% of trouble tickets without escalation.



Stellar Invest

• Amsterdam Area, Netherlands

• Co-Founder

  • May 2018 - Aug 2021

  - Providing comprehensive business analyses of blockchain technology companies. - Oversee a portfolio of customers. - Actively pursue new business through business meetings, researching leads, and visiting blockchain events. - Strengthen and maintain current business through constant communication, dependable product delivery, and trustworthy relations. - Coordinating and monitoring the project team members to ensure that they are meeting the deadlines and following the guidelines of the blockchain projects.



Tata Steel in Europe

• United Kingdom
• Mining
• 700 & Above Employee

• Inwork | Service Desk Agent and Section Head at the ICT Service Desk

  • May 2019 - Aug 2020

  - Oversee the incidents, problems, change and requests of the first line service desk. - Instruct about and assign the tickets to the Service Desk agents. - Monitor and evaluate the performance of the Service Desk agents. - Interact with internal and external customers. - Ensure that customers receive timely updates on incidents. - Maintaining the incident ticket-database, ensuring incidents are set to the correct priority, state and are within SLA for response and resolution. - Maintaining ticket updates with accurate notes on current status.



Centre for Religion, Conflict and the Public Domain

• Groningen, Netherlands

• Research Assistant Internship

  • Mar 2017 - Sep 2017

  The research intern ship has focused on the extent to which current psychosocial support networks in Jordan relate to the desires and needs of the affected Syrian population groups, aiming particular attention at the role of religious beliefs in the experiences and coping mechanisms of trauma. I had to send emails and had to follow up with phone calls to arrange meetings with different religious and secular intergovernmental organizations, non-governmental organizations and community-based organisations. To support the research team, I wrote a comprehensive literature review of the role of Islam and spirituality in mental health and psychosocial support for Syrian refugees in Jordan. I also mapped-out humanitarian organisations in Jordan that provide mental health and psychosocial support to Syrian refugees. These assignments were necessary before the research team would visit Jordan between 30 June and 14 July. Through a brief informal interview, the research team would discuss the possibility of a future research programme, seek possibilities for mutual involvement and cooperation, and assess the main obstacles and challenges in mental health and psychosocial support in Jordan. Based on the information obtained by the conducted interviews, this knowledge might result in a large-scale participatory research project in Jordan and in the future in Lebanon.



Sportstad Heerenveen

• Netherlands
• Spectator Sports
• 1 - 100 Employee

• Fitnessinstructor

  • Dec 2007 - Jan 2015

  - Providing one-on-one training for clients seeking individualised training - Fitness assessments and reassessments of exercise programs - Marketing and sales support - Maintained equipment and amenities - Spinning and group lessons - Providing one-on-one training for clients seeking individualised training - Fitness assessments and reassessments of exercise programs - Marketing and sales support - Maintained equipment and amenities - Spinning and group lessons



CSG Comenius Scholengemeenschap

• Netherlands
• Education Administration Programs
• 100 - 200 Employee

• Lecturer

  • Jan 2012 - Mar 2012

  - Preparing VWO 6 students for their exams by lecturing, encouraging them and providing support - Teaching history according to the school's curriculum to all the Havo / VWO classes

• Lecturer Internship

  • 2011 - 2012