Parts Department Manager

• Jul 2022 - Present

Assistant General Manager

• Jun 2018 - Oct 2022

● Oversees Golf Operations and Food & Beverage Operations. ● Designs talent management strategies; responsible for talent management programs including onboarding, training & coaching for 20+ direct reports. ● Leads PGA Associates through workforce planning to prepare the next wave of PGA professionals; develops PGA bookwork, financial assessments, strategic planning & budgets. ● Leads apprenticeship program to develop future PGA Professionals. ● Delivers training in customer service, professionalism, and healthy lifestyle. ● Increases revenues by 30% via implementation of new strategies; analyzes labor costs & margins. ● Assists in tracking and implementing KPI analytics. ● Fine tunes and implements process design designated by county for RFPs/PPMs. ● Collaborates with team, contributing to a new merchandising plan. ● Involved in inventory management, negotiation and buying for Golf and F&B. ● Lead Instructor for PGA Hope (Program for Veterans who are Disabled); organized & hosted a PGA Junior League. ● Provide free instruction for Hope graduates ● Nominated for Merchandiser of the Year, SFPGA Show less

Teaching Professional

• Aug 2016 - Aug 2019

Assistant Golf Professional

• Dec 2010 - Jul 2018

● Responsible for talent management, including coaching and mentoring of 12 staff members. ● Coordinated scheduling and assisted in budget development for Golf Operations. ● Delivered high-quality talent management programs, including conducting of all annual reviews for all part time and full time golf staff. ● Spearheaded 400+ member and outside tournaments yearly including pre-planning, F&B coordination, cart fleet management, and tournament wrap-up. ● Lead instructor for Junior Golf Foundation and assisted in First Tee program, collaborating with youth organizations to improve life skills through the teachings of golf and good sportsmanship. Show less