IT Service and Operations Manager

• Sep 2019 - Present

Senior IT Manager, Customer Experience & Support

• Jun 2017 - Sep 2019

Infrastructure Client Relationship Manager, VP

• Dec 2012 - Mar 2016

Head of IT Client Relationship Managers within the infrastructure team in Asia Pacific excluding China. All client requests, issues and support requirements liaised through our team. As part of the Leadership Team in APAC I had a reporting line to the Regional IT APAC Director.Duties covered all APAC and included the continued rollout of operations and IT infrastructure to India. I was responsible for all transition expansion projects across India and increased the user base in India by 200% in 3 years. Part of this included bringing in a new trusted partner to continue the growth of State Street across lower cost locations such as India and the Philippines.

EMEA Open Systems Server Manager, VP

• Nov 2009 - Nov 2012

Responsibilities included the deployment of windows servers and providing ongoing server support to the business located in EMEA. Supporting 1000+ physical and virtual windows servers. Management of 20 staff across 7 sites in Europe.

Head of Munich IT Infrastructure, AVP

• Jun 2008 - Nov 2009

Dual Role: IT Site Manager for State Street GmbH and Service Delivery Manager for PIMCO EMEA.Responsibilites included the delivery, support and managment of all IT infrastructure services for PIMCO Europe (one of State Streets largest clients). IT site management of 15 SME's covering server, storage, help desk, networking and database administration staff for the State Street Munich office.

Head of PIMCO IT Support, AVP

• Jun 2006 - Jun 2008

Head of IT infrastructure and technical support for PIMCO offices located in Amsterdam, London, Munich and Zurich. Duties included the management of technical support staff located in London & Munich. Our team was responsible for delivering all IT Infrastructure projects for PIMCO in the EMEA region.

IT Infrastructure Manager

• May 2001 - Jun 2006

IT Service Delivery Manager supporting PIMCO APAC RegionResponsibilities included the management of all IT infrastructure projects and technical support for PIMCO offices located in Hong Kong, Singapore, Sydney and Tokyo. This included supporting all internal trading applications and live data feeds such as Bloomberg and Reuters.

Senior IT Consultant / Lotus Notes Developer

• Mar 2000 - Apr 2001

Providing IT consulting advice to clients including analysing current IT capabilities, advising on potential development strategies to further enhance and develop their current systems and implementing the solution. Providing IT consulting advice to clients including analysing current IT capabilities, advising on potential development strategies to further enhance and develop their current systems and implementing the solution.