Experience

Invisible Technologies Inc.

• United States
• Business Consulting and Services
• 700 & Above Employee

• • Oct 2021 - Present

• • Aug 2021 - Present



Broadbased Communications

• Nigeria
• Telecommunications
• 1 - 100 Employee

• Technical Support/Customer Experience

  • Sep 2020 - Aug 2021

  Provide support for clients query, working within a ticketing system. Collaborate with other team members to provide high quality support. Handling CRM and ERP Operations with a sense of calm and good work ethic. Working closely with different levels (NOC, Field Engineers, Account team etc) on resolving customer's complaint. Effectively assisting with device troubleshooting and asset management. Handling top level escalations till resolutions is reached. Provide support for clients query, working within a ticketing system. Collaborate with other team members to provide high quality support. Handling CRM and ERP Operations with a sense of calm and good work ethic. Working closely with different levels (NOC, Field Engineers, Account team etc) on resolving customer's complaint. Effectively assisting with device troubleshooting and asset management. Handling top level escalations till resolutions is reached.



ntel

• Nigeria
• Telecommunications
• 200 - 300 Employee

• Back End Support/Technical Support

  • Nov 2018 - Aug 2020

  Efficiently providing Back-End Support services for Frontline and sales outlet agents. Handling CRM Operations with a sense of calm and good work ethic. Effectively assisting with device troubleshooting and SIM asset management Working closely with L2(NOC, ERP, BRM, POS team etc) on resolving customer's complaint. Handling top level escalations till resolutions is reached. Continuous development of easy to use guides in relation to devices(Mifi, Router and phones), applications and recharge/top up platforms. Ensuring set KPIs of the team are met within stipulated time. Prioritizing and ensuring customer's issues are closed within stipulated Service Level Agreement(SLA). Show less



Sfiaffiliate

• Nigeria
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2018 - Nov 2018

  First point of contact with the customer to support their query, working within a ticketing system. Using deep knowledge of product and service to resolve customer inquiry and complaint. Troubleshooting and solving complaint from partners and agents. First point of contact with the customer to support their query, working within a ticketing system. Using deep knowledge of product and service to resolve customer inquiry and complaint. Troubleshooting and solving complaint from partners and agents.



Hasbunallah Secondary School

• Science Teacher

  • May 2017 - Jun 2018