Project Coordinator

• Jun 2022 - Present

Operation Support Coordinator

• Sep 2021 - May 2022

Responsible for onboarding operational process for new customers, including:• Leading a team of four to get 500+ customers on-board monthly.• Improving and standardizing internal on-boarding process.• Being engaged in reporting, discussing and solving of onboarding exceptional cases.• Coordination with different stakeholders such as energy distributors, solar energy system retailers, meter providers and end users to ensure all process regarding onboarding and metering service are completed within acceptable timeframe.

Shop All_Rounder

• Jul 2020 - Aug 2021

Responsible for product process, warehouse organizing, product quality improvement.Achievements• Summarizing sales condition and writing the daily report• Estimating weekly turnover and making weekly working time schedule Responsible for product process, warehouse organizing, product quality improvement.Achievements• Summarizing sales condition and writing the daily report• Estimating weekly turnover and making weekly working time schedule

Technical Service Engineer

• Jan 2021 - Apr 2021

Responsible for providing remote and onsite technical support and warehouse management. Achievements• Monitoring more than 50,000 battery systems in Australia and keeping the faulty rate below 1%• Providing the onsite troubleshooting and repairing for the battery systems in NSW, VIC, QLD, ACT• Liaising with solar battery system end-users, installers and wholesalers (retailers) such as One Stop Warehouse, Solar Service Group, Shinehub, etc.• Teamwork with colleagues in headquarter in the pre-sale and after-sale tasks• Warehouse management: stock planning & reporting, stock dispatching & returning

Hardware Engineer

• Dec 2019 - Feb 2020

Responsible for product maintaining and cost minimization.Achievements• Optimizing the product schematics to reduce the cost• Insight of electrical product development process • Familiar with the principle of circuit schematic design Responsible for product maintaining and cost minimization.Achievements• Optimizing the product schematics to reduce the cost• Insight of electrical product development process • Familiar with the principle of circuit schematic design

Shop All-Rounder

• Jul 2018 - Nov 2019

Responsible for warehouse control, product sales, and liaising with customers.Achievements• Great customer service skills• Good teamwork with colleagues and maintaining high efficiency during peak time• Attention to details including stock checking and making daily business report Responsible for warehouse control, product sales, and liaising with customers.Achievements• Great customer service skills• Good teamwork with colleagues and maintaining high efficiency during peak time• Attention to details including stock checking and making daily business report