Service Fulfilment Engineer

• Nov 2022 - Present

Jr. Systems Administrator

• Mar 2022 - Nov 2022

Information Technology Generalist

• Jun 2021 - Mar 2022

Provides end-user support and acts as the sole point of contact for the facilities IT needs. • Manages and maintains all hardware in the facility including laptops, desktops, printers, scan guns and thin clients. • Responsible for monitoring and troubleshooting access points on the network through the Cisco Meraki dashboard. • Installs and replaces networking equipment when needed such as switches, routers, access points and UPS. Provides end-user support and acts as the sole point of contact for the facilities IT needs. • Manages and maintains all hardware in the facility including laptops, desktops, printers, scan guns and thin clients. • Responsible for monitoring and troubleshooting access points on the network through the Cisco Meraki dashboard. • Installs and replaces networking equipment when needed such as switches, routers, access points and UPS.

Tier 2 Technical Support Technician

• Jun 2019 - Jul 2021

• Manage and monitor networks • Monitor access points through the WiNG controller software • Monitor access points through the Cisco Meraki controller software • Monitor access points through the Extreme Cloud controller software • Troubleshoot connection issues • Experience connecting remotely to access points through remote desktop and PuTTY • Verifying network connections using the ping command and viewing the startup configs • Monitor installation of Motorola access points in Belk Stores • Manage and provide troubleshooting for American Tires handheld devices and printers, such as the Zebra WT41N0s, TC77 android devices, GK420D labels printers etc. • Including working with Zebras handheld devices such as ring scanners, printers, barcode scanner guns and wearable devices. • Experience working in the Sysaid ticketing system • Experience working in the Service Desk ticketing system Show less

Assistant Manager at TASS

• Nov 2017 - Jun 2018

Payroll and bookkeeping duties for the business Telephone operator Takes payments for companies Gives technical support when needed Including: fixing printer issues, restarting routers, performing computer maintenance, and setting up new computers Makes conference calls with UPS to resolve shipment and hardware issues Payroll and bookkeeping duties for the business Telephone operator Takes payments for companies Gives technical support when needed Including: fixing printer issues, restarting routers, performing computer maintenance, and setting up new computers Makes conference calls with UPS to resolve shipment and hardware issues

IT Technician

• Jun 2017 - Nov 2017

Provides technical support for two schools Displays abillty to troubleshoot and repair equipment such as laptops, projectors, printers, and iPads Responsible for aquiring quotes for new technology and issuing technology to the teachers Demonstrates strong communications skills by assisting teachers with technology issues Manages all the technology in the school (i.e. iPads, laptops, projectors, printers) Worked with network engineers in Coporate to replace the router during an internet outage Show less

Tier 2 Technical Support Technician

• Feb 2017 - Jun 2017

Manage and monitor networks Monitor access points through the WiNG controller software Troubleshoot connection issues Experience connecting remotely to access points through remote desktop and PuTTY Verifying network connections using the ping command and viewing the startup configs Manage and monitor networks Monitor access points through the WiNG controller software Troubleshoot connection issues Experience connecting remotely to access points through remote desktop and PuTTY Verifying network connections using the ping command and viewing the startup configs