Technical Director

• Jul 2022 - Present

Director of DoD and Federal Law Enforcement Sales

• Mar 2020 - Jul 2022

Senior Support Manager

• Nov 2018 - Dec 2019

Support the delivery and installation of advanced, passive, real-time people screening machines. Support the delivery and installation of advanced, passive, real-time people screening machines.

Senior Operations Manager

• Nov 2016 - Nov 2018

Responsible for business operations from point of sale through the delivery of goods/services and management of a team of up to 10 employees across 3 departments. Successfully delivered over $40 million worth of equipment to Federal Government and DoD. Directed launch of office-wide software change from a legacy program to SAP Business One. Coordinated and supervised office move. Administered annual performance review process. Supervised inventory audit valued over $100K. Administered monthly staff training refreshers as well as on-board training of new employees. Streamlined Operations department through process and accountability. Show less

Customer Service Manager

• Apr 2016 - Nov 2016

Managed customer experience post-sale and ensured the kit was always mission ready. Responded promptly to customer concerns at various levels of support. Managed three-person team focused on prompt and reliable service. Created an RMA tracking process to ensure accuracy. Performed 1st and 2nd line support and kept a close relationship with our 3rd line function in the UK.

Technical Services Engineer

• Oct 2012 - Apr 2016

Organized and delivered technical demonstrations and training to potential and current customer base. Provided pre-sales support and engineering of surveillance solutions. Performed quality control testing of equipment and ascertained functionality of new kit features.

Electronics Technician

• Jul 2011 - Oct 2012

Refurbish, test and troubleshoot large currency counting machines for Banks and Casinos. Troubleshoot to component level and fix in house. Work independently to complete individual assignments while working in a team to complete projects. Refurbish, test and troubleshoot large currency counting machines for Banks and Casinos. Troubleshoot to component level and fix in house. Work independently to complete individual assignments while working in a team to complete projects.

Land Combat Electronic Missile Systems Technician

• Sep 2002 - Sep 2010

Deployment responsibilities: Maintained fleet of 35 missile systems worth over $25,000,000 and sustained equipment readiness level of 96% during two deployments in Iraq. Interfaced directly with customers to ensure satisfaction. Resolved issues under pressure with composure and urgency. Leadership roles: Developed and instructed training courses on operation of secure communication devices for 20+ soldiers, operation and maintenance of sophisticated navigation and tracking devices for 15+ foreign military soldiers through a translator, and intense physical fitness programs for 100+ soldiers. Military team leader tasked to train, guide, and motivate soldiers to become proficient in all tasks and duties. As a Sergeant, instructed new soldiers on correct military customs and courtesies. Show less

Veterans Affairs Student Representative

• Aug 2007 - May 2008

Responsible for general office tasks as well as the certification of student Veterans for benefits Continually reported on time and completed workload Responsible for general office tasks as well as the certification of student Veterans for benefits Continually reported on time and completed workload

Electronics Technician

• May 2007 - Aug 2007

Worked in a maintenance team to troubleshoot and fix military electronics Continually met work quotas early and started new projects immediately Followed schematics to troubleshoot circuit boards down to the component level Worked in a maintenance team to troubleshoot and fix military electronics Continually met work quotas early and started new projects immediately Followed schematics to troubleshoot circuit boards down to the component level