Patrick Gierveld
Accountmanager at X-Interactive Internetdiensten B.V.- Claim this Profile
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Bio
Abbie P.
Patrick and I worked together on a couple of projects, one regarding product feature development, and one regarding inbound sales, where I required data from existing customers. He is always super helpful, and a pleasure to work alongside.
Ian Hayward
Patrick always conducts himself with the upmost professionalism. He possesses empathy and understands clients needs extremely well. Patrick is very knowledgable, a pleasure to work with and a great asset to any team.
Tomasz Kowal
Patrick is a great team player. He can identify the most pressing issues quickly and can find creative solutions to resolve them. His empathy towards clients often uncovered things that would go unnoticed without him. He made clients feel welcome and translated their needs into most loved product features. He equally cares about relationships with his coworkers. A great addition to any team :)
Abbie P.
Patrick and I worked together on a couple of projects, one regarding product feature development, and one regarding inbound sales, where I required data from existing customers. He is always super helpful, and a pleasure to work alongside.
Ian Hayward
Patrick always conducts himself with the upmost professionalism. He possesses empathy and understands clients needs extremely well. Patrick is very knowledgable, a pleasure to work with and a great asset to any team.
Tomasz Kowal
Patrick is a great team player. He can identify the most pressing issues quickly and can find creative solutions to resolve them. His empathy towards clients often uncovered things that would go unnoticed without him. He made clients feel welcome and translated their needs into most loved product features. He equally cares about relationships with his coworkers. A great addition to any team :)
Abbie P.
Patrick and I worked together on a couple of projects, one regarding product feature development, and one regarding inbound sales, where I required data from existing customers. He is always super helpful, and a pleasure to work alongside.
Ian Hayward
Patrick always conducts himself with the upmost professionalism. He possesses empathy and understands clients needs extremely well. Patrick is very knowledgable, a pleasure to work with and a great asset to any team.
Tomasz Kowal
Patrick is a great team player. He can identify the most pressing issues quickly and can find creative solutions to resolve them. His empathy towards clients often uncovered things that would go unnoticed without him. He made clients feel welcome and translated their needs into most loved product features. He equally cares about relationships with his coworkers. A great addition to any team :)
Abbie P.
Patrick and I worked together on a couple of projects, one regarding product feature development, and one regarding inbound sales, where I required data from existing customers. He is always super helpful, and a pleasure to work alongside.
Ian Hayward
Patrick always conducts himself with the upmost professionalism. He possesses empathy and understands clients needs extremely well. Patrick is very knowledgable, a pleasure to work with and a great asset to any team.
Tomasz Kowal
Patrick is a great team player. He can identify the most pressing issues quickly and can find creative solutions to resolve them. His empathy towards clients often uncovered things that would go unnoticed without him. He made clients feel welcome and translated their needs into most loved product features. He equally cares about relationships with his coworkers. A great addition to any team :)
Experience
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X-Interactive Internetdiensten B.V.
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Netherlands
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Technology, Information and Internet
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1 - 100 Employee
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Accountmanager
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Jan 2022 - Present
Wij laten bedrijven en organisaties excelleren in de digitale wereld. Dat doen wij door online maatwerk te ontwikkelen dat precies zo werkt zoals het zou moeten. Wij gaan voor de meest effectieve oplossing samen met jullie. Samen gaan wij voor Digital Excellence. Wij laten bedrijven en organisaties excelleren in de digitale wereld. Dat doen wij door online maatwerk te ontwikkelen dat precies zo werkt zoals het zou moeten. Wij gaan voor de meest effectieve oplossing samen met jullie. Samen gaan wij voor Digital Excellence.
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ClubCollect
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Netherlands
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Financial Services
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1 - 100 Employee
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Head of Customer Success
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Mar 2019 - Jan 2022
In my role as Head of CS my main tasks are as follows:- Set the overall objectives and key results for the team (OKR's), focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.- Drive customer outcomes, product adoption and customer experience based on data analysis (Periscope/Sisense)- Responsible for Key Accounts - Expand our revenue in accounts through new sales and up-sell opportunities- Automating tasks in order to make the team more efficient- Reduce churn and drive new business growth through greater advocacy and reference ability- Maintaining the right prioritization on the KanBan based on input from all stakeholders- Developing new revenue driven features Show less
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Product Manager
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Mar 2018 - Apr 2019
Product owner - Member management and payments- Planning and prioritizing the product backlog- Creating, testing, implementing and presenting new features/ bugs. - Writing specification and user stories- Developing new functionalities - Researching and analyzing the users, the market and the competition- Key account management
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Customer Support
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Jul 2017 - Mar 2018
- Product management and innovation- Account management - Support
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Internship Business Developer
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Feb 2017 - Jul 2017
Graduation thesis: How to transform a client into an ambassador- Sales- Account management- Product management
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Nestlé Nespresso
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Switzerland
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Food and Beverage Services
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700 & Above Employee
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Nespresso Experience Specialist
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Sep 2016 - Jul 2017
- Sales - Branding - Accountmanagement - Product innovation - Sales - Branding - Accountmanagement - Product innovation
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Marketing and Sales Intern
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Sep 2015 - Feb 2016
- TV Commercial Premium jenever - Product innovation - Relations and accountmanagement - Brand Ambassador - Fairs - Newsletters - TV Commercial Premium jenever - Product innovation - Relations and accountmanagement - Brand Ambassador - Fairs - Newsletters
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Education
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2016 - 2016
JAMK University of Applied Sciences
Exchange student, International Business/Trade/Commerce -
2013 - 2017
Stenden
Bachelor of Commerce, Marketing / Commerciële economie (CE)
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