Experience

Systems Integration, Inc. (SII)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Analyst

  • Mar 2014 - Present

  * Provide support for VoIP software to our customers. * Use OTRS ticketing system to respond to issues. * Installation and configuration of VoIP software. * In-house computer repairs and troubleshooting. * Provide support for VoIP software to our customers. * Use OTRS ticketing system to respond to issues. * Installation and configuration of VoIP software. * In-house computer repairs and troubleshooting.



GE HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Production Associate

  • Mar 2010 - Mar 2014

  * Assemble baby incubators in an organized assembly line. * Document work progress in computer database. * Versatile in different areas of production. * Assemble baby incubators in an organized assembly line. * Document work progress in computer database. * Versatile in different areas of production.



Friendly's

• Server

  • Aug 2009 - Aug 2010

  * Served customers with a genuine positive attitude and smile. * Trained new employees. * Handled payment transactions. * Memorized table orders up to 10 customers. * Served customers with a genuine positive attitude and smile. * Trained new employees. * Handled payment transactions. * Memorized table orders up to 10 customers.



SRI Surgical Express

• Instrument Technician

  • Dec 2007 - Dec 2008

  * Cleaned instruments and ensured cleanliness by running a specialized washer system. * Assembled instruments and filled paperwork that accompanied product. * Cleaned assembly floor and decontamination areas. * Cleaned instruments and ensured cleanliness by running a specialized washer system. * Assembled instruments and filled paperwork that accompanied product. * Cleaned assembly floor and decontamination areas.



Financial Solutions Now, LLC

• IT Technician

  • Jan 2004 - Dec 2005

  * Assisted customers resolve technical and computer related problems. * Created accounts for new users. * Updated software and ran virus protection software. * Monitored network and corrected problems if any occurred. * Assisted customers resolve technical and computer related problems. * Created accounts for new users. * Updated software and ran virus protection software. * Monitored network and corrected problems if any occurred.