Experience

Marino Institute of Education

• Ireland
• Education Management
• 1 - 100 Employee

• Technical Support Engineer

  • Jan 2004 - Present

  Responsible for support of all IT equipment across the campus Troubleshoot hardware, software, network and printer problems Provide support in person, over the phone, via email or remote desktop Manage our helpdesk ticketing system Creation of system images for quick roll out to numerous machines via Dell Kace technology Active Directory administration. Creation, modification and removal of accounts Antivirus administration (Symantec Endpoint Protection) Provide training to staff on new technologies Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• General Operative

  • Aug 2003 - Dec 2003

  Worked on the factory floor in the "Burn In" area Had responsibility for monitoring the different range of machines as the software was preinstalled. Machines could not leave this area for packaging until they were signed off Worked on the factory floor in the "Burn In" area Had responsibility for monitoring the different range of machines as the software was preinstalled. Machines could not leave this area for packaging until they were signed off



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• IT Support

  • Apr 2002 - Sep 2002

  6 months work placement providing IT support to the staff of Bupa's call centre in Fermoy General support of PC hardware and software and some database maintenance 6 months work placement providing IT support to the staff of Bupa's call centre in Fermoy General support of PC hardware and software and some database maintenance