Experience

BOOZ ALLEN HAMILTON ENGINEERING SERVICES, LLC

• United States
• 1 - 100 Employee

• System Administrator

  • Jun 2017 - Present

  System administrator for a multi-enclave, multi-site testbed. Tasks include SAN management (iSCSI), Windows administration (Win10/Win2016 Server), VMWare ESXi/vCenter administration, MS SQL administration, Active Directory/Group Policy Management, and Exchange 2016 administration. Cyber tasks include system and procedure documentation, patch deployment, and STIG reviews/remediation tasks. Help desk responsibilities involve both internal team support and external (lab user) support. System administrator for a multi-enclave, multi-site testbed. Tasks include SAN management (iSCSI), Windows administration (Win10/Win2016 Server), VMWare ESXi/vCenter administration, MS SQL administration, Active Directory/Group Policy Management, and Exchange 2016 administration. Cyber tasks include system and procedure documentation, patch deployment, and STIG reviews/remediation tasks. Help desk responsibilities involve both internal team support and external (lab user) support.



LS Technologies

• IT Services and IT Consulting
• 1 - 100 Employee

• System/Security Admin

  • Mar 2010 - Jun 2017

  Secondary SME in the management and maintenance of FAA's Office of National Security Programs and Incident Response (AEO) multi-site NetApp storage, HyperV hosts, virtual servers (Windows/Linux), and AEO’s custom application servers; Direct user support for user workstations/laptops, printers, and peripherals; Member of a rotating pool of on-call engineers needed to support AEO IT related issues. SME in Certification & Accreditation (C&A) processes across FAA IT systems in support of FAA Emergency Operations; Initiate, track and manage POA&Ms for multiple AEO IT systems using DOJ's CSAM; Write, review and update policy, procedural, and guideline documentation for AEO IT systems (Configuration Management Plan, Maintenance Plan, Incident Remediation Process); Primary POC for Security incident review/remediation for AEO IT systems



ActioNet, Inc.

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• User Support Technician

  • May 2009 - Mar 2010

  Provided ongoing management and upgrades for multi-site clustered HP EVA5000 SAN solution (70TB); Primary technical POC for transition to EVA replacement (Dell/EMC/VMWare); Primary SME for emergency, after-hours, and weekend maintenance; Secondary support for NetBackup installation; Continued work on National FAA Policy and Implementation Teams, including Directory Services (1 of 4 National OU Admins), Network Services (DHCP/DNS management), National Server/Backup Standardization, National GPO Administration, and FDCC Implementation; Member of ATO HQ LAN Level 3 SCAP Team; General support tasks include technical advice for clients purchasing new equipment, 3rd Tier support for local technicians; Provide end-user education/training when needed; Initiated scheduled archives for both old workstation images and old user data.



Netstar-1

• United States
• Business Consulting and Services

• Sr. Network Engineer/Engineering Team Lead

  • May 2008 - May 2009

  In addition to the tasks noted below (Aviel Systems Inc), I lead a team of six (6) engineers. Primary duties included communicating the status for current projects, both planned and ad hoc; reviewing and signing timesheets, mentoring new engineers and technicians, and participating in management level meetings with FAA personnel. During this time I was also active in the testing/deployment of the OMB Federal Desktop Core Configuration (FDCC) across FAA HQ, and built the foundation for direct Mac support at FAA



AVIEL Systems, Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Network Engineer

  • Oct 2003 - May 2008

  Installed multi-site clustered HP EVA5000 SAN solution at FAA (Microsoft MNS cluster); Managed SAN hardware/software (approx 57TB); Performed emergency and after-hours/weekend server maintenance; Monitored SAN/server hardware using HP System Insight Manager; Provided primary support for disaster recovery using NetBackup/BackupExec; Managed off-site tape rotation; Member of FAA National Teams (Directory Services, Network Services, and FDCC/GPO); Wrote/edited ATO LAN SCAP Documentation; General Support: Provided technical advice for clients purchasing new equipment; Provided ITSC Help Desk with 2nd Tier support and End-User education/training when needed; Maintained archive of images for FAA HQ Workstation Standardization Project.



KENROB IT Solutions

• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • Nov 2002 - Oct 2003

  Maintained multiple servers/domains running Microsoft NT/2000; Performed after-hours/weekend server maintenance; Administrator for multiple server-based applications including SQL, DK Help Desk; Provided 1st/2nd Tier client support (600+ users); Assisted 2nd Tier Lotus Notes support; Provided End-User software education/training when needed; Worked with FAA on LAN Disaster Recovery Plan revisions; Maintained current backup software (Backup Exec); Administrator for local (HQ) E-Trust AV software; Initiated system-wide audit of server hardware/software and review of Standard Operating Procedures for ASU LAN technicians; Developed master images for various client hardware; Provided training for technicians in configuring images; General Support: Introduced tools to increase productivity of network administration (DameWare); Provided assistance to other supported help desks when needed



Optimal Networks, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Network Engineer

  • Apr 2001 - Sep 2002

  Maintained multiple client sites running Microsoft and Novell; Collected server statistics for trend evaluation; Deployed network hardware (Netopia, SonicWall, Cisco); Installed/Configured SQL/IIS; Administrator for both Lotus Notes and Exchange; Installed, configured, and maintained client site workstations (Win9x/NT, MAC); Performed End-User software education and training when required; Installed, configured, and maintained backup (Backup Exec, ARCServe) and antivirus software (InoculateIT, Symantec); Routinely audited client network hardware/software; Created reference information for ad-hoc engineering visits; Other General Support: Provided phone support for clients and other engineers as required; Rotated as On-Call Engineer; Provided technical guidance for project pre-sale meetings