Patrick Dunn
Senior Delivery Manager at Toyota Connected Europe- Claim this Profile
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French Elementary proficiency
Topline Score
Bio
David Dipple
Patrick has been instrumental in engendering a culture of data and analysis at Save the Children to such an extent that I use SCFUK not as a good example of data usage but one of the best. Patrick runs a very committed team and knows when to delegate tasks and when to take full charge. Many in the not for profit sector are having a challenging time and the correct use of analysis has allowed SCFUK to work effectively and efficiency to buck this trend.
David Dipple
Patrick has been instrumental in engendering a culture of data and analysis at Save the Children to such an extent that I use SCFUK not as a good example of data usage but one of the best. Patrick runs a very committed team and knows when to delegate tasks and when to take full charge. Many in the not for profit sector are having a challenging time and the correct use of analysis has allowed SCFUK to work effectively and efficiency to buck this trend.
David Dipple
Patrick has been instrumental in engendering a culture of data and analysis at Save the Children to such an extent that I use SCFUK not as a good example of data usage but one of the best. Patrick runs a very committed team and knows when to delegate tasks and when to take full charge. Many in the not for profit sector are having a challenging time and the correct use of analysis has allowed SCFUK to work effectively and efficiency to buck this trend.
David Dipple
Patrick has been instrumental in engendering a culture of data and analysis at Save the Children to such an extent that I use SCFUK not as a good example of data usage but one of the best. Patrick runs a very committed team and knows when to delegate tasks and when to take full charge. Many in the not for profit sector are having a challenging time and the correct use of analysis has allowed SCFUK to work effectively and efficiency to buck this trend.
Credentials
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Design Thinking: Customer Experience
LinkedInMar, 2023- Nov, 2024 -
Design Thinking: Understanding the Process
LinkedInMar, 2023- Nov, 2024 -
Transitioning to Product Management
LinkedInFeb, 2023- Nov, 2024 -
Prince 2 Agile Project Management Foundation and Practitioner
AXELOS Global Best PracticeJan, 2023- Nov, 2024
Experience
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Toyota Connected Europe
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Delivery Manager
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Apr 2023 - Present
Leading business intelligence projects to visualise vehicle data for Toyota business teams in Europe. Leading business intelligence projects to visualise vehicle data for Toyota business teams in Europe.
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Mercedes-Benz in the UK
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United Kingdom
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Motor Vehicle Manufacturing
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700 & Above Employee
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Data Project Manager
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Oct 2021 - Dec 2022
Leading business intelligence/dashboard developments for sales, marketing and aftersales Leading business intelligence/dashboard developments for sales, marketing and aftersales
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Magna Systems Limited
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Digital Sales Project Manager - BMW UK
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Apr 2019 - Nov 2021
Project management to deliver new online vehicle sales capability for BMW and MINI brands in the UK market. End-to-end co-ordination/project planning to deliver insight-led website functionality to drive higher volume and higher quality new and used vehicle sales leads and conversion. Leading and documenting requirements, co-ordinating multiple internal and external stakeholders, with complex/real-time API based data integration, front-end UI co-ordination, usability testing, and web analytics specification/dashboard building (Adobe Analytics and Google Analytics) . Show less
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Hyundai Motor UK
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United Kingdom
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Consultant
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Jan 2019 - Apr 2019
Fixed term assignment to build a connected car programme business case for the UK market, working closely with the European head office. Fixed term assignment to build a connected car programme business case for the UK market, working closely with the European head office.
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Nissan Motor Corporation
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Japan
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Motor Vehicle Manufacturing
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700 & Above Employee
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Aftersales Marketing Manager
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Aug 2017 - Dec 2018
Senior management 16 month contract role, to lead CRM and product strategy to hit challenging aftersales KPIs. Team of 10. Multiple transformation initiatives required to hit sales, profit and retention metrics including analytics driven customer marketing. Senior management 16 month contract role, to lead CRM and product strategy to hit challenging aftersales KPIs. Team of 10. Multiple transformation initiatives required to hit sales, profit and retention metrics including analytics driven customer marketing.
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SBD Automotive
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United Kingdom
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Senior Specialist CRM, Connected Car Division
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Jan 2017 - Jul 2017
Employed to establish a CRM practice to help SBD's global automotive clients get the maximum value from their investments in Connected Car services. Focusing on data/insight driven CRM approaches to improve services take up and retention into aftersales and ultimately repeat car purchase. Through independent research, evaluation and strategic support, SBD helps vehicle manufacturers and their partners create autonomous, more secure and better connected cars. Find out more at sbdautomotive.com Show less
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General Motors
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Subscriber Relationship Marketing (CRM) Manager, Onstar
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Aug 2014 - Nov 2016
Part of a new management team, rolling out connected car services into Europe. Responsible for all elements of CRM delivery: for devising and implementing a customer communication strategy to drive take up of paid for services for Opel/Vauxhall car owners, campaign execution through a multi-channel campaign management system, customer data management, along with customer insight (reporting, analytics, and research) to drive business decision making/service and CRM optimisation. . Part of a new management team, rolling out connected car services into Europe. Responsible for all elements of CRM delivery: for devising and implementing a customer communication strategy to drive take up of paid for services for Opel/Vauxhall car owners, campaign execution through a multi-channel campaign management system, customer data management, along with customer insight (reporting, analytics, and research) to drive business decision making/service and CRM optimisation. .
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Save the Children UK
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Head of Customer Data & Analysis
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Jan 2011 - Aug 2014
Leading a team of 14, to deliver a challenging agenda to make a step change in provision of data/analysis services for internal fundraising (marketing) teams. Responsible for core CRM system, data quality, imports, campaign selections/reporting and analysis.
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Interim Head of Supporter Data
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Oct 2010 - Jan 2011
Leading a team of 11 to provide customer data/analytical services to fundraising teams
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Whitbread
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United Kingdom
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Hospitality
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700 & Above Employee
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CRM Marketing Manager, Hotels & Restaurants
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Mar 2008 - Aug 2010
Leading CRM programmes across multiple restaurant brands, across all channels. Helped start CRM activity/customer data warehouse/analysis for Premier Inn. Leading CRM programmes across multiple restaurant brands, across all channels. Helped start CRM activity/customer data warehouse/analysis for Premier Inn.
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Retention Marketing Manager (last position)
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Mar 2003 - Feb 2008
5 years management experience across several marketing disciplines: online/e-commerce, direct marketing, subscription/loyalty scheme, media buying/marcoms, call centre services, local marketing, multiple agency service management and mulit-million pound budgets. 5 years management experience across several marketing disciplines: online/e-commerce, direct marketing, subscription/loyalty scheme, media buying/marcoms, call centre services, local marketing, multiple agency service management and mulit-million pound budgets.
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Operations' Manager
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Sep 2002 - Mar 2003
Worked closely with the General Manager of Bannatyne's largest health & fitness club to improve retention of its membership base, and assist in the General Management of the site. Worked closely with the General Manager of Bannatyne's largest health & fitness club to improve retention of its membership base, and assist in the General Management of the site.
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Part time consultant
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Mar 2002 - Sep 2002
Assisted head of research with various assignments while working on MBA, including global competitor analysis Assisted head of research with various assignments while working on MBA, including global competitor analysis
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Education
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Henley Business School
MBA, International Management -
Skinners Grammar School, Tunbridge Wells
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University of Hertfordshire
Bachelor of Science (BSc) (Hons) Printing & Packaging Technology, First -
University of Leicester
Diploma in Management studies, Distinction
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