Experience

CMIT Solutions of Central Orlando

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Engineer

  • Jul 2021 - Present



CTDI

• United States
• Telecommunications
• 700 & Above Employee

• Information Technology Specialist

  • Dec 2019 - Jul 2021

  Oversee IT operations for an electronics repair and refurbishing warehouse with over 200 employees and find solutions for day-to-day IT issues. • Oversaw and provided support to all 150+ employees and workstations in the building for a technology company with over 100 locations worldwide. • Implemented an inventory and user tracking system that cut down on IT tickets by 21%. • Planned, managed, and executed all IT projects, and resourcefully maintained IT operation for the entire company building. • Provided support as the main point of communication for all IT related issues and handled the entire IT inventory. • Setup and run networking through the warehouse on Cisco switches and patch panels. • Trained, motivated, and supported dozens of new and existing staff in all areas of the company and departmental procedures and expectations. • Improved the overall network capabilities through designing and implementing new connectivity network configurations. • Coached and counseled employees on performance deficiencies and documents as required and providing positive-reinforcement and encouragement which consistently brought performance to target. • Worked on solutions used by employees to complete day-to-day tasks, reducing finish time. Show less



Central Florida PC Repair

• Clermont, FL

• IT Manager

  • Apr 2016 - Dec 2019

  Carried out on-location troubleshooting, support, and repair for residential and business locations of clients. • Ensured that internal IT structure of enterprises are up-to-date and running efficiently as per organization guidelines. • Implemented an offer to upgrade users to Windows 10 (using a cost-free method from Microsoft) to attract potential customers, ultimately increasing sales by 78%. • Supervised the administration for an IT company that specialized in onsite repair and deployment of residential and commercial equipment. • Built, configured, patched, and upgraded physical and virtual Windows servers as well as providing troubleshooting. • Applied effective networking, virtualization and security solutions using VMware ESXi and Virtual Box. • Oversaw and collaborated with the team to effectively execute various projects for clients, such as: smart home tech, professional A/V equipment, ruckus routers and switches, barracuda security equipment, Microsoft Exchange Administration, Windows Server Administration, POS setup, VMware setup and administration, Virtual Box setup, Computer hardware and software repair. Show less



Marks Alliance

• System Administrator

  • May 2006 - Sep 2014

  IT Admin at a small sign-printing shop, in charge of all IT and technical support and electronic correspondence between suppliers. Provided all hardware and software support. • Carried out key IT functions such as server administration, hardware/software support, e-mail administration, active directory, printers, and PC Imaging. • Created scripts to automate business tasks and save countless work hours for employees. • Improved internet outages of various machines by Instituting a new network with switches and patch panels throughout the building by upgraded its old system. This improved overall network capabilities. • Kept IT infrastructure running at peak performance by properly maintaining all company hardware/software (network components, industrial printers, computers, servers, etc.) • Planned, implemented, and maintained a Windows domain-based infrastructure with AD, which simplified resource location and allowed for effective security implementation. Show less