Experience

NDIS Quality and Safeguards Commission

• Australia
• Government Administration
• 300 - 400 Employee

• Assistant Director - Data and Insights

  • Aug 2022 - Present



National Disability Insurance Agency

• Australia
• Government Administration
• 700 & Above Employee

• Data Developer / Business Analyst

  • Sep 2021 - Aug 2022

• Assistant Director Business Intelligence

  • Mar 2020 - Aug 2021

• Business Intelligence Lead

  • Oct 2019 - Mar 2020



University of Newcastle

• Australia
• Higher Education
• 700 & Above Employee

• Senior Data Analyst

  • Jan 2018 - Oct 2019

  Developed and delivered timely, high quality and insightful analytics, modelling and reporting of data to support strategic and operational decision making. This involved the applied use of specialist skills to deliver statistical analysis, business intelligence and advanced data management on student, research, human resources and other corporate and external data collections.

• Business Intelligence Coordinator

  • Dec 2014 - Dec 2017

  Undertook complex data analysis relevant to the activities of Student Services, particularly with respect to the annual planning and reporting cycles. Developed innovative ways in which to present and disseminate informative reports and statistical analysis to staff, other areas across the University and external organisations. Implemented an evidence-based approach to the proactive monitoring and assessment of performance across the portfolio against the institutional and operational plans.

• Senior Project Officer

  • May 2013 - Dec 2014

  Managed the collection and analysis of data recorded during student retention activities to evaluate the effectiveness of project initiatives. Supervised and mentored project staff and managed escalated student cases through to resolution. Offered expert advice and strategic analysis relating to business process improvement and CRM.

• Team Leader

  • Apr 2011 - May 2013

  Responsible for the provision of superior customer service to prospective students, current students, staff and members of the general public. Managed and mentored staff, fostering an environment that valued and rewarded hard work and promoted self-empowerment and confidence to deliver business improvement projects. Provided comprehensive training and leadership to staff and managed complaints. Demonstrated experience in the implementation, management and development of a CRM system.