Experience

Sportsmart Group

• Australia
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Assistant Store Manager

  • Jan 2023 - Present

  - Connects with individuals on completing task and responsibilities such as substituting for other items for customers and positioning of specific departments for cricket, AFL and soccer/football. - Communicating with external suppliers through e-mail, phone and fact-to-face such as Asics, New Balance, Grays, Kookaburra and many more.- Organising transfers with sporting goods and services through First Transport between the Moorabbin and Kilsyth stores.- Preparing cash handling on opening and closing hours. These include depositing cash bags through National Australia Bank (NAB), sales reports, vouchering sales orders from external suppliers and recording weekly sales records into Excel Spreadsheet software. Show less

• Duty Manager

  • Oct 2022 - Jan 2023

• Retail Sales Assistant

  • Nov 2020 - Oct 2022

  • Providing exceptional customer service at all activities and across face to face, e-mail and phone communication.• Market and up-sell up to multiple products and services to customers, internal and external suppliers.• Register memberships and cards for new and existing members. Examples involve RetailPro.



SPT-Group Ltd

• Sales Coordinator

  • Jan 2022 - Oct 2022

  • Providing exceptional customer service at all activities and across face to face, e-mail and phone communication to all wholesalers. Examples include to Aussie Sports Direct and This is Football. • Market and up-sell up to multiple Mitre and Samba products and services to customers, internal and external suppliers. • Registering and packing Mitre and Samba orders through Direct Freight, Australia Post, Fastway and Couriers Please. • Providing exceptional customer service at all activities and across face to face, e-mail and phone communication to all wholesalers. Examples include to Aussie Sports Direct and This is Football. • Market and up-sell up to multiple Mitre and Samba products and services to customers, internal and external suppliers. • Registering and packing Mitre and Samba orders through Direct Freight, Australia Post, Fastway and Couriers Please.



Cricket Victoria

• Australia
• Spectator Sports
• 100 - 200 Employee

• Community Cricket Development Officer

  • Sep 2018 - Sep 2021

  Assist and conducting of Cricket Blast School Cups carnivals including draws, scoresheets, promotion, media releases, equipment, music & giveaways. Promote, organise and conduct Cricket Blast Health & Physical Education (PE) Skills Programs at targeted primary and secondary schools within multiple regions. These include After School, PE & Health and the Mascot Challenges’ throughout the school terms. Support clubs and volunteers to develop participation opportunities for diverse communities within the club structure. Promote the Harmony in Cricket philosophy of cricket being a sport for all, and actively work to increase the diversity of participants in the game. Show less

• MyCricket Live Scorer

  • Feb 2019 - Mar 2019

  - Deliver MyCricket Live Score app training sessions and matches to community clubs and volunteers.- Promote the MyCricket Live Score app and its ability to help volunteer burden.

• Membership & Call Centre Officer

  • Dec 2018 - Feb 2019

  • Providing exceptional customer service at all activities and across face to face, e-mail and phone communication.• Assisting with all enquires relating to the Melbourne Stars and Melbourne Renegades brands including match day activities and ticketing, memberships and club information.• Ensuring all member details, membership packages and seating details are correctly entered into the system.• Processing of membership and events through the Australian Cricket membership system, including payment handling. Show less



Melbourne Football Club

• Australia
• Spectator Sports
• 100 - 200 Employee

• Supporter Experience Officer

  • Mar 2017 - Mar 2021

  - Engage and collect an estimated 20 ticket collections outside specific sporting arenas.- Filling and completing forms for more than 30 Melbourne Football Club Members each Home & Away Australian Football League (AFL) match. - Register and administrator around 10 memberships sales through National Australia Bank (NAB) Electronic Funds Transfer at Point of Sale (EFTPOS) device. - Market and up-sale every customised memberships options. A demonstration is to have a photo of Angus Brayshaw as their favourite player on their membership card. Show less



AFL Victoria

• Australia
• Spectator Sports
• 100 - 200 Employee

• Game Development Officer

  • Oct 2019 - Oct 2020

  Conducting general Australian Football game development programs with both school and community environments. The role also supports the delivery of AFL Active and NAB AFL Auskick programs, as well as assists in delivering the AFL Victoria’s Sporting School Program strategy. Conducting general Australian Football game development programs with both school and community environments. The role also supports the delivery of AFL Active and NAB AFL Auskick programs, as well as assists in delivering the AFL Victoria’s Sporting School Program strategy.



Melbourne Victory Football Club

• Australia
• Spectator Sports
• 100 - 200 Employee

• Membership Services & Sales Officer

  • May 2019 - Oct 2019

  - Deliver exceptional customer service at all activities and across face to face, email and phone communication both inbound and outbound. - Ensure all member details (including packages and seating details) are correctly entered into the Comet system. - Providing administration assistance at reception from office deliveries to scheduling rooms for meeting. - Deliver exceptional customer service at all activities and across face to face, email and phone communication both inbound and outbound. - Ensure all member details (including packages and seating details) are correctly entered into the Comet system. - Providing administration assistance at reception from office deliveries to scheduling rooms for meeting.



Goodlife Health Clubs

• Australia
• Wellness and Fitness Services
• 700 & Above Employee

• Membership Consultant

  • Apr 2018 - Jul 2018

• Membership Consultant

  • Jan 2018 - Mar 2018

  - Generate and maintain between 12 to 15 leads and contacts a month from existing members. Leads from prospect cards, prospect lists, guest pass and renewals on a daily basis.- Construct outbound and inbound calls to members and non-members. Non-members range from registered guests to internet enquiries.- Conduct tours of the facility and sales presentations. The tour of the facility involves the weights, cardio, fitness and boxing studios.- Market and up-sell up to 5 membership and personal trainer packs. These include the Active Advantage, Active Plus, Kickstart and Superset bundles.- Register memberships and tags for both new and recurring members into specific database systems. Examples involve GymSales, Clubware and DebitSuccess. Show less



Melbourne United Basketball Club

• Australia
• Spectator Sports
• 1 - 100 Employee

• Sales Representative

  • Feb 2017 - May 2018

  - Conduct at a rate of 80 outbound sales calls and provide service to allocated members and/or a database of participants in order to sell membership per 4 hours. Memberships range from General Admission (GA) to Bronze to Premium Reserve seating. - Provide accurate member information and product fulfilment. An example involves providing correct dollar amount, time, date and location for each 4 Camps per school holidays. - Accurately collect, store and update data into specific databases from Microsoft Excel spreadsheets. These include Salesforce and Ticketek. Show less



Western Bulldogs

• Australia
• Spectator Sports
• 100 - 200 Employee

• Membership Services Cadetship

  • Apr 2016 - Aug 2016

  - Provide all Western Bulldogs Football Club Members with an efficient, friendly, high quality service which deals with a range of Membership enquiries. - Undertake a high volume of data entry through the Archtics software. - Maintain knowledge of current Membership campaigns and offers. - Conduct game day and event Membership sales. - Provide all Western Bulldogs Football Club Members with an efficient, friendly, high quality service which deals with a range of Membership enquiries. - Undertake a high volume of data entry through the Archtics software. - Maintain knowledge of current Membership campaigns and offers. - Conduct game day and event Membership sales.