LITIGATION SUPPORT

• 2007 - Present

- Trains and coaches’ employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities. - Provides up skilling training when required. - Recommends and suggests new options for training and development. - Creates and edits training tools and training materials as requested. - Provides reporting as required to ensure documentation of training and agent performance. - Performs all managerial administrative tasks as required. - Assists Training Manager in planning training activities. - Recommends, schedules, and conducts agent’s continued training and development based on metrics. - Reports any content or curricular concerns to the Training Manager. - Manages nesting process. Show less

Litigation Referral Specialist

• Nov 2003 - Apr 2007

- Review accounts prior to referral to outside counsel being assigned for action against deficiency balance customers. - Assist in preparing files for transmittal to attorneys. - Follow–up to ensure files are received and legal action is taken according to internal work standards. - Negotiate settlements with customers, HSBC attorneys, customer attorneys and other third-party financial payers. - Track money received and maintain current balance worksheets on judgments. - Assist law firms in executing judgments for full recovery. - Aid attorneys in locating customers to effect legal services. Show less

Asset Recovery Specialist

• Jan 2000 - Nov 2003

- Collect charged off loans, such as judgments and deficiency balances originated as secured, disaster, unsecured, automobile, residential or commercial. - Manage 400 – 500 charged off accounts daily. - Contact borrowers to arrange a settlement on loans to bring them current, pay them off, or establish payment plans. - Interface with attorneys to negotiate and monitor legal budgets and guidelines before offering a settlement, prepare suit for judgments, and post judgment collections. - Prepare profiles for attorneys so arrangements could be made for judgment. - Review mortgage, note, loan agreements, deeds, assignment of deeds, guarantor forms, corporations, and other related mortgage documentation. - Work with Lexis Nexis for background checks, conduct asset searches, and financial affidavits and other collateral assets. - Skip trace on missing debtors and assets. - Conduct credit reports using TransUnion and Experian (internet). Show less

Asset Investigator-Security Operations

• 1988 - 2000

- Negotiate, review, and enforce commercial equipment lease agreements, automobile lease agreements, automobile loans, personal loans, unsecured loans, unsecured lines of credit, and mortgage loans. - Develop skip tracing program. - Conduct internal/external investigations and assist local law enforcement with respective inquiries. - Monitor global events that could impact EDS global business - Conduct site audits of EDS properties. - Coordinated day to day handling of all security operations - Communicated information to other corporate departments on situations that affected EDS personnel and business at all levels - Interviewed potential suspects and witnesses - Member of corporate executive protection team. Show less

Enforcement and Security Specialist

• 1981 - 1988